Poor records weaken landlords’ mould defence
4 weeks ago | 4 comments
Can I hire a plumber if British Gas keeps delaying repairs?
12:01 AM, 1st October 2026, 3 weeks ago
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Hello, I’ve been having a lot of issues lately with British Gas and looking to see if anyone’s managed to get around their wall of useless customer service.
My tenants (a family with young kids) have been left with a leaking hot water cylinder. BG came out, confirmed it’s dead and needs replacing, and then hit me with a four-week wait for a standard part and install.
They’ve thrown a couple of portable heaters at the problem, but the family is still having to constantly toggle the mains off to stop the place flooding, meaning barely any hot water.
Every time I call for an update, the promised dates have moved, and they’re actively refusing to escalate to a manager because “there’s already an open complaint.”
I’m ready to just hire a local plumber and fight BG for the bill via the Ombudsman, but I don’t want to blow up my policy warranty.
Has anyone actually managed to get HomeCare to pull their finger out, or should I just get it fixed privately?
Thank you,
H
7 comments on this article
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Member Since February 2023 - Comments: 5
10:06 AM, 1st October 2026, About 3 weeks ago
You are allowing your tenants to suffer while they pay rent. Get a plumber out and get the problem sorted and deal with BG separately. Note: Never trust British Gas with any repair contract they will always let you down.
Member Since January 2026 - Comments: 2
10:36 AM, 1st October 2026, About 3 weeks ago
I recommend BG to my parents. Their boiler broke down and it took a month to repair. Both late 70s, freezing cold weather. BG did supply a small heater for one room…
Member Since May 2014 - Comments: 654
10:51 AM, 1st October 2026, About 3 weeks ago
I have had issues with B. Gas for a long time. It is not unusual for them to say that they came out and there was no one in. I had this recently with the Gas safety certificate and the tenant works from home and his office is right next to the front door.
If anyone can recommend an alternative to B.Gas that will cover London I would be grateful.
Member Since April 2018 - Comments: 653
3:42 PM, 1st October 2026, About 3 weeks ago
On the whole I have found BG to be excellent but on the odd occasion when they fail I have ended up contacting the CEO and getting compensation . Just inform the CEO unless you get immediate satisfaction you will call in a plumber and expect a refund from BG.
Member Since July 2013 - Comments: 1269 - Articles: 1
10:01 AM, 3rd October 2026, About 3 weeks ago
I had a BG contract for several years. It cost me more than a new boiler every three years would have cost. Now use a local plumber. Saved about £1000 pa.
Member Since January 2019 - Comments: 3
9:40 PM, 3rd October 2026, About 2 weeks ago
Reply to the comment left by Puzzler at 03/10/2026 – 10:01
I have a local plumber whi has replaced boilers when necessary , arranges the yearly checks and
has so been called out for leaks. Very grateful for him!
Member Since June 2013 - Comments: 730 - Articles: 1
9:07 PM, 11th October 2026, About 1 week ago
I find bg good, but their subsidiary Dyno is awful.