15:36 PM, 10th March 2020, About 2 years ago 9
The other week we had a report from the tenant saying that the dishwasher wasn’t working. We asked them to check the fuse-box and check the troubleshooting in the manual. They did this so we booked an engineer to come round at a cost of £135.
The engineer sent by the manufacturer said there was nothing wrong with the appliance and that the tenants said that it had been working for the last few days so left.
The problem with the list of permitted fees is that there seems to be no provision for such scenario. In the past we would not have hesitated to re-bill this to the tenant.
Can anybody shed any light on if this cost can be billed back to the tenant without breaking the law? I guess it can’t be recouped at the end of the tenancy via the deposit.
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