10:11 AM, 27th April 2018, About 4 years ago 27
Through a certain online agency I had a tenant on a “fixed term” 12 month tenancy with a “no break” clause, there was also a guarantor in place. Within a few months the tenant made several requests to leave, each month with a different reason, non appertained to the property’s condition, suitability or safety, but more of “personal issues”.
I tried to be sympathetic but as a retiree living Overseas I required the security and continuity of the fixed term rental income of my home. So I had to decline the tenants requests.
In short the tenant bombarded myself and my lettings agent with emails, unbeknown to myself they managed to negotiate an early release. The first I was made aware was when the tenant Ccd myself in on their one months notice to Purplebricks staff.
I immediately replied once again with specific instruction and refusal. But this went ahead.
My property was not only left damaged, with items removed, but it has been empty for three months.
When my solicitors tried to recover the costs of lost rental and damages, the tenant and guarantor cited an email agreement from my letting agent giving permission.
I have been through Purplebricks internal complaints procedure and I was not happy with their findings, nor their offer of two months rent to me. I turned this down, requesting more than they offered. But they reimbursed me anyway, but worded as a “refund”.
We made no agreement or acceptance from myself nor was it mentioned as a full and final settlement.
Any advice please?
Thank you kindly,
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