Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
||means an account required to access and/or use certain areas and features of Our Site;
||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
||Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at firstname.lastname@example.org, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at email@example.com, or using the contact details below in section 14.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
|Name of Cookie
||Used only to collect performance data, with any identifiable data obfuscated
||This cookie is strictly necessary for Cloudflare's security features and cannot be turned off.
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
|Name of Cookie
||First / Third Party
|__utma, __utmb, __utmc, __utmt, __utmz
||Helps to understand how their visitors engage with our website
||Helps to understand how their visitors engage with our website
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
21:00 PM, 20th April 2012, About 11 years ago
I am so pleased that you were treated with respect Ben. I am proud to say that most landlords I meet really are prepared to learn and if you show them respect they return it. I wish I had been there to heckle you hahahaha
I know how you felt I once had to do a presentation to a room full of EHO's at a CRISIS meeting and I felt the same. They too were are great audience - I did begin by telling them to get the garlic out because I am a landlord.
Those of us who all want the PRS to succeed are on the same side and by working together we all win.
21:18 PM, 20th April 2012, About 11 years ago
I think it can be a truism that the vast majhority of LL have goodwill to carrying out their responsibilities correctly.
They may not know exactly what they should be doing; but there is the willingness to learn.
The rogues out there are a minority and as such should be readily identifiable and be able to be dealt with.
So education of LL rather than prosecution can make a TRO's life a lot easier.
Appreciate that such educational advice won't give you the prosecutions that your senior management may require.
Your way of doing things IS the better way!
Mark Alexander - Founder of Property118
21:27 PM, 20th April 2012, About 11 years ago
I'd like to bet that a room full of landlords would give you a standing ovation Ben if you were to tell a few stories about the real rogues you've managed to get locked up. In fact, why don't you write some stories about them. I'm sure our readers will be shocked and even more supportive of your good work. The true minority criminal of the element operating in our profession earn us all a bad reputation. The sooner you and your colleagues can deal with them all the better as it will give you more time to provide the much needed education of the landlords who make genuine mistakes without realising they are doing so.
13:21 PM, 24th April 2012, About 11 years ago
can you tell me where i can view the propaganda put out by newham council
Mark Alexander - Founder of Property118
13:35 PM, 24th April 2012, About 11 years ago
There was plenty of it strewn around the exhibition hall and in bins but like most people I didn't keep hold of a copy. Sorry, I'm not being very helpful am I? Obviously I should have kept a copy but logic faded away in the red mist. The only thing I can suggest is that you call Newham Council and ask them for a copy of the leaflet/brochure their chief EHO and the Mayor of Newham were giving away at last weeks Property Investor Show.
16:18 PM, 24th April 2012, About 11 years ago
thanks mark will do
16:39 PM, 24th April 2012, About 11 years ago
As you say all landlords dont have horns
seeing your picture i would say im a bit older than you and can remember the dark ages when EHOs were trained as witchfinders to hunt down and exterminate vampire landlords
Im glad to say that that situation has changed completely and the relationship between landlords and councils is cordial and friendly in most areas of the UK which is in everyones interest
Infact I have to say in our city the council has put more effort into that relationship than some landlords have
,At our local association meetings I told landlords who complained about the council that although it was legitimate to complain when they thought something was wrong in fairness they should be equally quick to praise when things are done right
,I will reserve judgement on the newham documents untill I have read them but it would give me cause for the gravest possible concern if Ithought we were heading back in time to the way things used to be
all the best
10:49 AM, 14th May 2012, About 11 years ago
I am so pleased that you had a great time in the Excel Arena and that landlords did not eat you alive. I work with landlords a great deal of my time and most good landlords belong to associations that represent them, educate them and support them when things go wrong. I also work with local authorities to try to help bring the PRS closer to working meaningfully with them. This is partly because most decent people (landlords included) have a social conscience and also from the self interest perspective that councils spend millions of pounds on providing LHA from which landlords can benefit as part of their business portfolio.
The problems for authorities is that they are 'between a rock and a hard place' at the moment. They are strapped for cash and they have an ever increasing demand upon their services. This often causes them to react negatively with landlords who have direct payment tenants. They listen first of all to what the tenant says which may be far from reality but which never-the-less impacts upon the private landlord. The tenant can request that the LHA be paid back to them (it is after all not a housing allowance) and this often results in subsequent non payment. The local authority are not interested until the tenant is removed so fitting the bill of NOT being intentionally homeless. This then results in a downward spiral of trust. Things will only get worse when the Universal Credit comes in and there are no direct payments. A recent article on Credit Unions showed how to help solve the problem and it would if joining a CU was made compulsory, but it is not.
There are two other solutions to the problem which should be at least considered by the powers that be and they are: firstly, removing LHA from the Universal Credit product and make it specifically for housing. Then let local authorities manage the process and pay all LHA direct to Landlords. Secondly, that any LHA award becomes part of a tri-partite contractual agreement (Tenant-Landlord-Local Authority) so that all parties have an equal interest in the process and an equal say in it being continued or withdrawn. In this way, at least the landlord will have some measure of control. Authorities can then stipulate that direct payments will only be made to landlords who tick all the compliance boxes. The deal can be terminated by any one of the three partnes giving proper notice.
I believe that in its present form the Universal Cresit is a train crash waiting to happen. The PRS is on the cusp in many areas at the moment and the negative attitude to those on benefits (Which I personally believe to be generally unjustified) will result in many landlords refusing to consider housing benefit claimants altogether, which would be a tradgedy and your job, Ben more frustrating. I hope that I am wrong.
15:15 PM, 14th May 2012, About 11 years ago
I think as has been discussed before on other posts on this site CU's are the way to go.
Prospective and existing LL will insist that any tenant of their's on LHA must join the CU and have payments made via the CU.
The tenant will have a simple choice to either join the CU or lose the tenancy.
Using this method will remove for ever the possibility of LL suffering any clawback.
It will be for the council to clawback from the tenant; which of course will never occur, or maybe would at a £1 a month for the next 30 years!!!
One of the reasons I don't take LHA is because I do NOT want direct payment, in the event of LHA not being passed on by the tenant.
I have just sufferd 2 moneths void at a cost of £2000 when I could have taken on LHA, but no way was I prepared to do that.
This as I cannot afford the risk of clawback; it would bankrupt me!!!
Therefore CU's ARE the solution as the only payment method by which payments may be ringfenced away fron the tenant getting their hands on that money.
CU's should be the default position for receipt of all benefits.
Magically you then might find more LL prepared to offer properties to the LHA sector, even in Newham!!!!