Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
||means an account required to access and/or use certain areas and features of Our Site;
||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
||Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at email@example.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at firstname.lastname@example.org, or using the contact details below in section 14.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
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||Used only to collect performance data, with any identifiable data obfuscated
||This cookie is strictly necessary for Cloudflare's security features and cannot be turned off.
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
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- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
18:51 PM, 12th December 2012, About 10 years ago
Not more regulation! The business has suffered enough in recent years with certification, deposit protection needs etc. What is needed is better Landlord Protection for professional "moonlight flitters" and debtors and the criminalising of these clearly fraudulent activities by tenants. We need if anything a National Scheme for government to vet tenants who must prove identity and financial honesty before they can even view a To Let property.
Mark Alexander - Founder of Property118
19:53 PM, 12th December 2012, About 10 years ago
I agree that none payment of rent or trashing a property should be treated as criminal and not civil offences.
21:37 PM, 12th December 2012, About 10 years ago
A National vetting scheme will NEVER happen.
Where would all the wrongun tenants go that a National vetting scheme identifies?
There would be hundreds of thousands of them and the govt would have to house them, where as no LL would take them on!
It is in govt interest to allow LL to continue to suffer the burdens of wrongun tenant and it will NEVER change.
Mark Alexander - Founder of Property118
21:43 PM, 12th December 2012, About 10 years ago
If government will not do it then it's up to us - watch this space!
4:38 AM, 13th December 2012, About 10 years ago
Yep I appreciate your efforts and future ones to attempt to assist the LL market in all it's guises.
We LL sure need all the help we can get as nobody else will bother.
You do quite well in that respect as it is; the more you can do the better for us poor old downtrodden LL!!
I tell you that is what it feels like sometimes!
17:12 PM, 13th December 2012, About 10 years ago
Agreed!! too many get away with intentional non-payments and damage etc, landlords left to pick up the pieces almost all the time
12:18 PM, 14th December 2012, About 10 years ago
Why would i as a landlord need to hold client money protection insurance??? The only money i hold that belongs to the tenant is protected by a government scheme already. Any other money given to me by the tenant is the rent - which is mine. So under what circumstances would i need to hold the CMP?
Mark Alexander - Founder of Property118
12:36 PM, 14th December 2012, About 10 years ago
Fair point, you wouldn't. Bad wording on my part when I said "A good starting point in my opinion would be to compel the major property portals to enforce full disclosure of all fees charged. I also support of it becoming mandatory for all landlords and agents to hold Client Money Protection insurance......" I will change my quote now but in fairness I think it's only right that I should acknowledge my error, otherwise it makes your comment look a bit strange.
16:12 PM, 15th December 2012, About 10 years ago
I predict that within 2 years Letting Agents will be
regulated. There is no need to increase
the overheads of Letting Agents by forcing them to join an organisation they
should be licensed through a national
licensing scheme at a nominal cost and the conditions of the licence would deal
with all of the issues – not just client money protection which is very
important but not the only issue to be dealt with.
A code of conduct would need to cover
A written contract between the Agent and the
Landlord where there are clear agreements about who does what and how much it
will cost, how the contract can be terminated by each party, when rent will be
passed on, frequency of inspections, deposit protection, deposit disputes,
service of legal notices etc
Limit of spending on urgent repairs/replacements
An obligation to disclose a full fee structure
including fees to both landlord and tenant. Ongoing costs for renewals, termination
of contract, ending of tenancy etc
Full disclosure of commissions gained on all
services ie EPCs, Gas Safety Inspection, Inventories etc
Rules for dealing with documents, ensuring that
the landlord and tenant are given the documents that the law requires
Rules about respecting a tenants right to quiet
enjoyment of the property and giving correct written notice, how keys will be
held, by whom and the procedure for giving them to a third party to carry out
agreed work etc
How to deal with their legal obligation to
disclose the landlords address for service of legal Notices when a tenant makes
What can and cannot be included in the Terms of
a Tenancy Agreement
Documents required to deal with different types
There should be a dispute resolution procedure beginning
with an in-house complaints procedure and going on to independent arbitration
which should be paid for by the party that is found at fault.
In my opinion it will not be long before Shelter win and
Letting Agents are no longer allowed to charge tenants for anything other than
deposit and the first months rent. Unlike Scotland we haven’t the legislation
in place in England and Wales but I believe that Government will be forced to
bring in new legislation or tweak existing legislation to make this happen. I
believe that when this happens landlords too will be prevented from charging
fees to tenants.
Many Letting Agents will not survive these changes, because
of the enormous overheads they are carrying, and the good ones who do survive
will need to move off the High Street to reduced their cost or become online
letting agents only. There is no need for Agents who offer a fully managed
service to be on the High Street these days because the footfall aspect of
their business reduces constantly and they can still do a good job without a “fancy”
office but they will need to improve their customer service and invest in staff
who are strong on dealing with maintenance issues and ongoing tenancy problems.
2013 is going to be a very interesting year for the PRS and
this time next year we will be looking at a very different landscape. In my
humble opinion of course!
Follow me on Twitter@landlordtweets
21:53 PM, 15th December 2012, About 10 years ago
Your humble opinion will I believe turn out to be correct and your other things about LA will also come to pass.
LA for too long have been ripping LL and tenants off alike for a very poor service.
The majority of LL can perfectly well manage things themselves.
High St LA will be going the way of IFA's, disappearing!!
Their charging structures will not work.
The internet has been a great leveller and I believe online LA who have a presence throughout the country will occur.
You will have these people working from home as self-employed by the on-line LA to get national coverage, but without all the high st expense.
If I was a LL of a high st LA or estate agent, I would be worried.
LL who self manage don't incur any real cost for their business.
Everything is FREE of the net.
Yes ok you have to do some admin and have printer ink and paper
The check in and out day is the only thing that will cost the LL; his time.
No LL needs to keep renewing AST's; they will just proceed onto SPT's.
Doing things yourself as a LL is massively cheaper than using a normal LA.
They have basically priced themselves out of a job, more fool them.
It would be great to see the likes of the big F------ with egg all over their face finally punished, where it hurts for all their greed, in the bank balance!!