Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
||means an account required to access and/or use certain areas and features of Our Site;
||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
||Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at firstname.lastname@example.org, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at email@example.com, or using the contact details below in section 14.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
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- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
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- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
9:00 AM, 29th December 2016, About 7 years ago
I looked up previous articles articles of a similar nature and the advice has been.
Talking to the Landlord, Police, Environmental Health and the Council.
It sounds like you might have done all this, but no one has mentioned successfully taking the landlord to court so it will be interesting to see if anyone has gone down this route before.
11:03 AM, 29th December 2016, About 7 years ago
Is this landlord in breach of local licensing rules, for poor tenant management?
Or have they never evicted before?
It's a pretty daunting process for the inexperienced landlord.
I was in court 2 weeks ago in Liverpool and I had mandatory grounds for eviction.
It's a nerve wracking procedure and I've done it loads of times.
I'm still trying to get the tenant out, without further costs, so I don't fancy your chances if your being polite.
(He's been advised to wait for a bailiff by the council).
But if I don't evict, I could lose my license for poor management.
I fancied using a couple of billiard balls in a sock to enforce the eviction notice, but I now have to escalate to a bailiff or HCEO so that I can remain a fit and proper person.
You might want to consider a slightly different approach.
My biggest concerns when trying to evict are the following.
1. The court costs £325 if I use PCOL, but the landlord can't use PCOL except for rent arrears, without breaching CPR rules for PCOL. So it's a direct to court application.
(Offer to split the costs and recover from his rents from the next tenants).
2. A spurious defence of disrepair.
You need to get in before a complaint against the landlord, prevents a section 21 notice being issued.
3. A threat to my license to operate, once gone I'm finished as a landlord in Liverpool.
Which puts one tenant vs 54 into sharp context.
Once these challenges are met, it becomes a lot easier.
If you can't get the landlord to perform his duties, report him or her to the council for bad management.
The council can threaten to fine the landlord, such documentation can only help the landlords case to evict, via the Section 8 notice route.
Offer the landlord a final opportunity to evict via a Section 21 notice or face the wrath of the council, but explain that you expect a change of tenant either way.
If the landlord uses the Section 8 route they will have to prove their case in court and that may prove to be difficult.
10:29 AM, 30th December 2016, About 7 years ago
"My question has anyone successfully taken a landlord to court and won damages for loss of rent, the costs of setting up tenancies and council tax in voids because of the ASB of his tenants living next door?"
The short answer is no.
The long answer is;
12:49 PM, 31st December 2016, About 7 years ago
The closest I can find is this blog by Tessa Shepperson (about suing landlords for failing to deal with their tenants’ anti social behaviour): http://www.landlordlawblog.co.uk/2011/03/02/can-landlords-be-liable-to-neighbours-for-tenants-from-hell/
There is the option of getting an anti social behaviour order and/or an injunction (made by the neighbour(s)) against the tenant or a community protection order against the landlord. A CPN can be made by the local authority or the police against a landlord who has failed to take reasonable action to exercise their powers against a tenant breaching the nuisance clause in their tenancy agreement. See RLA “Guidance on Landlord Responsibilities to Tenant Nuisance” (you need to be a member to read the full article).
The issue with all of these is it takes a lot of persistence and accumulation of evidence before the local authority or police will take the matter seriously, let alone act.
11:03 AM, 5th January 2017, About 6 years ago
This blog by Giles Peaker, in which he discusses how a leaseholder (an art gallery owner) successfully sued his landlord (under the lease) for loss of quiet enjoyment, might be of interest: https://nearlylegal.co.uk/2017/01/works-quiet-enjoyment/?utm_source=wysija&utm_medium=email&utm_campaign=mail+updates
While the landlord had every right to carry out the works, because the landlord FAILED TO MITIGATE THE NEGATIVE IMPACT ON THE LEASEHOLDER WHEN HE REASONABLY COULD AND SHOULD HAVE DONE SO, the leaseholder was awarded damages.
Giles goes on to say that the leaseholder could also have sued for nuisance under general tort legislation, but by suing for breach of the freeholder's/head leasee's obligations, he was awarded more damages.
21:36 PM, 8th January 2017, About 6 years ago
Reply to the comment left by "Mandy Thomson" at "05/01/2017 - 11:03":
Hi - Afraid that simply isn't relevant to the original poster's situation. It was only because the relationship was landlord and tenant.
The general rule is that a landlord has no liability for their tenant's nuisance to others, unless they have actively endorsed or encouraged it. So I can't see any civil claim against the next door landlord.
16:59 PM, 15th January 2017, About 6 years ago
Reply to the comment left by "Giles Peaker" at "08/01/2017 - 21:36":
"The general rule is that a landlord has no liability for their tenant’s nuisance to others, unless they have actively endorsed or encouraged it."
Am I missing something here?
I mean, if that's the case, then how come we regularly hear about landlords who have not provided any such endorsement or encouragement being held responsible for the anti-social behaviour of their tenants?
17:05 PM, 15th January 2017, About 6 years ago
Reply to the comment left by "Badger " at "15/01/2017 - 16:59":
Whatever you have heard, it is not about the landlord's legal liability to a third party for their tenant's nuisance.
It may well be, of course, an issue under mandatory, selective or additional licensing schemes, so the council may require the landlord to take steps. But that still doesn't give rise to any legal duty to the neighbour.
18:03 PM, 15th January 2017, About 6 years ago
Ah, yes, that I can understand.
But I am also driven to observe that it is a very fine legal distinction that you are referring to that has little bearing on the practical day-to-day experience of the ordinary landlord, as you yourself note when mentioning council's and licensing schemes.
18:12 PM, 15th January 2017, About 6 years ago
Reply to the comment left by "Badger " at "15/01/2017 - 18:03":
It does answer the question raised in the original post, specifically - no, because you can't.