8:50 AM, 12th October 2015, About 7 years ago 13
I have made an insurance claim for a damaged door, which had been kicked in and the insurance company say it is a valid claim, but they will not pay out the VAT on the invoice, which is from the agent, because it is not the agent doing the repair.
They want an invoice from the tradesman showing his VAT number. The agents refuse to supply this saying that all repairs are handled by themselves and their tradesmen only want to deal with them, the agent. Therefore the agent gives a VAT invoice to the landlord in the agents name. The agent says they have never been requested to supply a tradesman’s invoice by an insurance company before and cannot understand why the company won’t accept their invoice.
As a landlord with various letting agents, this is the only agent that refuses to supply tradesmens invoices, all the others do it as part of their normal procedure.