Agent responsibilities for turning off electrical equipment?

Agent responsibilities for turning off electrical equipment?

8:39 AM, 17th September 2019, About 4 years ago 8

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Electric usage either side of tenant change is conducive with what I would expect. However a 3 month timeline between tenants has left me with a huge electric bill.

My summation is that various electrical items have been left on. I know the electric bill is my responsibility. However, is my letting agent accountable for not switching items off leaving me with a huge bill.

Safety of the property has to be questioned also. Just to give you an idea. Average Kw per day 30 Kw empty apartment during this period. 9 KW before and 3.9 KW after with tenants.

Any advice will be appreciated

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Ian Narbeth

10:48 AM, 17th September 2019, About 4 years ago

Hi Michael
Your information is unclear. Are you saying the electricity consumption was 30KW (I assume you mean KWh - kilowatt hours) per day whilst the property was empty but 9 before and 3.9 after whilst tenanted?
What appliances are there? Was an immersion heater left on during the 3 months? When in the year did this occur? Were electric heaters left on or an oven? Does the property have air-conditioning? Were the lights left on? Have you checked that someone (e.g. a neighbour) is not stealing electricity?
Have you questioned the agents?

Graham Bowcock

15:12 PM, 17th September 2019, About 4 years ago

Hi Michael

Whether or nor your managing agent is liable will depend on your agreement with them. It is unlikely to be specifically stated that they will check things are off, but a good agent would do that as a matter of course. There may be things left on, however, that cannot always be noticed (an immersion heater may be a good example if the switch is out of sight).

Was anyone checking the property whilst vacant? if so, could they have spotted what was causing the issue? As Ian says, do you know what was causing the issue?

From a liability point of view, unless this was actually flagged with your agent, or they agreed to check, you may have to chalk this up to experience.

Tony Hodge

16:56 PM, 17th September 2019, About 4 years ago

Mike, on the plus side you wont get any frost damage or mould.


20:44 PM, 17th September 2019, About 4 years ago

Thanks all. Dry apartment lol. I was led to believe that one radiator was left on to keep the apartment ticking over during the winter, Nov-Feb. By that admission even if the immersion was left on the bath would have to be running constantly. I await my agents answer. I will also request a copy of our agreement. Food for thought from you all. I’ve settled the bill with supplier as I deplore debt. So fingers crossed.

Paul Shears

22:28 PM, 17th September 2019, About 4 years ago

Reply to the comment left by Michael at 17/09/2019 - 20:44
That is an absolutely huge daily consumption of electricity and there is something seriously wrong here. I would want to establish just exactly what was left on. I would check the power consumption of the radiator myself. I think you need to get some hard facts directly rather than go through an agent.


22:34 PM, 17th September 2019, About 4 years ago

I have my facts from The consumption rate via the supply company. Either the new tenant or agent spotted something as the consumption dropped considerably. I find I’d hard to believe it would be the radiator as this would have been highlighted before. I await agent comment and then speak to the tenant. Ombudsman after that I suppose !

Carol Duckfield

10:59 AM, 18th September 2019, About 4 years ago

My starting point way be photo graphic evidence of the metering readings for the out going and incoming tenants as its quite possible that the info have been provide verbally or written and digits have been transposed


11:26 AM, 18th September 2019, About 4 years ago

Hi Carole, thank you for your comment. Another reading was taken at the midway point by the supply company. Readings are consistent throughout the unoccupied tenancy. KWh usage per day is consistent. I don’t think any numbers have been misread. It was my initial thought as there are a bank of meters. The meter ID has been ratified.

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