Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
||means an account required to access and/or use certain areas and features of Our Site;
||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
||Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at firstname.lastname@example.org, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at email@example.com, or using the contact details below in section 14.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
|Name of Cookie
||Used only to collect performance data, with any identifiable data obfuscated
||This cookie is strictly necessary for Cloudflare's security features and cannot be turned off.
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
|Name of Cookie
||First / Third Party
|__utma, __utmb, __utmc, __utmt, __utmz
||Helps to understand how their visitors engage with our website
||Helps to understand how their visitors engage with our website
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
12:36 PM, 27th September 2017, About 6 years ago
not being able to get information without the tennats n.i number date of birth etc the signing of a form is not good enough any more , if anything surly the tennant shouldnt be giving the n.i number and date of birth out to any one , this goes to show the mentality off the people in charge , its a complete joke
13:13 PM, 27th September 2017, About 6 years ago
Recently had a tenant, single mum, rent paid direct to me from Council. She wanted her boyfriend to move in with her which I agreed to. She went to the council to tell them this was going to happen whereupon they immediately stopped all payments.
She and the boyfriend were put onto universal credit, their first payment was not made for over a month leaving them in arrears on the rent and in debt for living expences. She is trying to pay this off when she can but it is not easy.
Our rental agreement clearly states that rent is due each month in advance but when a tenant is on benefits this is impossible as benefits payments are always in arrears. Now, if the tenant misses one payment, she is in fact two months in arrears and could be in danger of being evicted.
The council had agreed to pay me directly because of her previous history of not being able to manage her money and now this is no longer possible her situation is insecure.
15:55 PM, 27th September 2017, About 6 years ago
I'm waiting for UC to get back to me from 18 months ago.
Some logs of recent dealings with UC:
Mon 4 Sep 17, 1620, I ring UC. Mark tells me UC need to know total amount of rent payable & rent due.
They have already had this on the tenancy.
UC also say they need my proper address, they can’t take my PO Box address. Oh, they can’t can they?
Well, they are currently paying two claims with my PO Box address, one is direct to me, which is XXXXX
Are UC thick?
I put phone down after 20mins queuing.
I get Michael, he was brilliant, Mark put wrong rent down & wrong PO Box address for me, but me & Michael agree, all UC had to do was look at tenancy & ring Mark, which shows the correct amount of rent & the correct address.
Michael says £718 going in this Friday.
Fri 8 Sep 17, Mark not received the Housing Element. He’s received £90ish, when should have got £700 including his UC & the Housing element £395.
I was told earlier in the week Housing Element going in the bank.
1240ish, I ring UC, I get Ade, £95.42 gone in.
He said his last earning 26 July, he has bank statements to prove, UC said his earnings were 2 August.
What are we going to do to solve this?
Ade is looking at the HMRC system as well.
Ade says Marks wages she says 2nd August are taken into consideration for the NEXT month.
So even though we all know our monthly wages are for the last previous month, OH NO, UC says they should last the NEXT month too. So when UC is due in 6 weeks time from last wages, u won’t get any as they said you had wages last month.
Ade says I will have to ask Housing Team why no Housing Element in there, I say why can’t you ask them now?
Mark is to get in touch with HMRC directly if he is querying 2nd August wages.
Mark is to take his wage slip & bank statement to Job Centre to prove he din’t get paid on 2nd August.
Marks assessment period is 2Aug-1Sep. Everything earned in this period is taken into account for UC.
Why wasn’t I told this week when I rang that Mark would only be paid £95? I was told he would be getting the £395 Housing Element into his bank Fri 8 Sep 17.
Marks money is £317.82 + £395 = £712.82.
Mark said his wages were 26th July £829, 30th July £151.50.
So I've now had 3 claims UC. All messed up. That's 100% failure rate.
The second claim only got sorted because u Sherrelle got involved & solved it.
18:20 PM, 27th September 2017, About 6 years ago
I have a girl in southport she was in a terrible situation forced out due to domestic violence issues with a child. I decided to let her move in with just 250 and no deposit as I felt sorry for her and believed she would be a good tenant. She had a zero hours job in an off Licence and paid weekly for a few months. She then lost her job in June abs hasn't paid a penny since waiting for universal credit now 14 weeks in arrears and counting. We have applied for it to be paid direct and she was told payment tomorrow but there's nothing pending so I assume a direct payment wil be made for over 1500 tomorrow so fingers crossed she pays it over but never again will i take it but situations like this one are hard to avoid as she wasn't on it. These torys are ruining lives they way they are treating people on this dreaded UC
Chris @ Possession Friend
23:43 PM, 27th September 2017, About 6 years ago
Reply to the comment left by tony tony at 27/09/2017 - 12:36I don't rent to tenant who cant show me a pay slip with their N.I number, their passport, and as for their D.O.B - that's captured in the Tenant reference check.
7:15 AM, 28th September 2017, About 6 years ago
Reply to the comment left by Chris Daniel at 27/09/2017 - 23:43
you are oviously not renting to tennats on benefits then , because alot of them dont even have a passport ! what im saying is why have they changed the system ,they could of kept it the same as what they do for LHA if it isnt broke dont mend it
7:23 AM, 28th September 2017, About 6 years ago
Totally agreed I used to rent to LHA housing cheque every month rent paid no worries. Now after meddling by these torys I won’t touch it with a barge pole very sad and frustrating for the tenants but there is more than enough Eastern European workers in my area and the are better tenants.
12:42 PM, 30th September 2017, About 6 years ago
i rented one of my properties to a couple in september last year. the told me they would be getting uc so i was expecting a delay. i kept in close contact with the tenants, who kept telling me uc we delaying their claim as the man was starting an apprenticeship but his boss was ill and counted get in to sign his contract with the college. the couple then split up and the female took over the property on her own. i first contacted uc in december and was told if i had her NI number and passwords they could talk to me. i got these and rang again to be turned down flatly to even talk to me. i tried again and the lady asked me different questions to access her account, things i couldnt have known like where was she born and did she have any other benefits. again they wouldnt discus anything with me as they said they couldnt access her account. in january i then sent emails to every email address on the .GOV website. none of which received a reply. i sent them again a week later, still no reply. all i wanted to know was if there was a delay with the claim or if my tenant was lying to me to i could look at eviction. still no reply despite send to the landlords email address with the subject as eviction. I was left no choice so attempted to fill in a u47 form, online and emailed and posted. left it a few weeks then rang and noone would tell me anything. i tried several times to get someone to even talk to me. i then sent yet another u47 and received an answerphone message telling me the details were wrong, i had the dob one day out. i corrected this sent the form again, gave it a while then started chasing again. eventually i received an email telling me they would pay the rent directly to me. with no details at all, no figure no date just that my payments would have certain letters after then one for the rent and one for the arrears. some payments did go into my account but didnt have the stated letters after the reference. i called again and they couldnt tell me why they had put money into my account as they couldnt discus her claim with me. they couldnt even confirm the money was for her. i pointed out to them that on the .GOV website it stated that oncde a payment plan was in place they could discus the rental part of the claim could be discussed with the landlord. they disagreed with this. so i raised a complaint. (in july , to date no reply) her case manager eventually contacted me as did a person in the live complaints department who agreed it could be discussed with me, but we are full so he couldnt do anything. her case manager said he would look into te complaint and update me when he received a reply. he stopped answer emails in august. the payments didnt cover the rent so it was looked at again i they said i was getting the wrong amount and it should be £200 a month more (which still didnt cover the rent as their email stated) i asked if the amount had been wrong for a long time and if she was owed arrears they should be paid to me to go towards clearing her debt which is going up each month and the arrears payment at the present amount will take 30 years to clear the debt if it didnt go any higher. i ring them approx once a week each time im told something different about accessing her account. i have told them that i hold them fully responsible for the arrears since january when i first contacted them by email as they have failed to act. this complaint has yet to receive any reply. i have not received any letters from u/c regarding the repayments or the managed payments. i have tried to contact ice but as i dont have any response to my complaints let alone a final response they cant do anything. i have now emailed andrew rhodes but as yet no reply! my tenant keeps telling me she is trying to sort it out and has also put in appeals. she has also said that as they told me she had to to, put in an authorisation for them to talk to me. but apparently it only last 2 weeks and most of the time they tell me they cant even access her account as im not her. I have now been told that they have no record of me contacting them until may/june and one lady told me the email address i sent to didn't exist then the next man her supervisor gave me the same address to use. i have threatened they with court action which if i do not receive a response from andrew rhodes i will be forced to do.
i have 3 tenants that are on u/c they have been my tenants for 4-5 years and never in arrears now all 3 are in arrears and if i was not a fair landlord would all be evicted.
15:47 PM, 30th September 2017, About 6 years ago
Reply to the comment left by Marc Welham at 30/09/2017 - 12:42
Get your tennants to ring them on your phone with all the passwords etc and tell u c to talk to you ,that defo works