Tenants from the council/DWP not paying rent?
2 weeks ago | 12 comments
Universal Credit refuses emailed paperwork over missing signature?
12:01 AM, 17th August 2026, 11 hours ago
3
Hi, My long-standing tenant has recently applied for Universal Credit and we have run into a problem over the tenancy paperwork.
Her fixed-term tenancy ended on 31 March 2026 and it then became a rolling tenancy.
She was sent the prescribed Renters’ Rights information sheet by email and her rent was also increased, with notice, from 1 April.
However, Universal Credit will apparently not accept the information sheet because the copy sent by email was not signed.
I am a bit baffled by this, as an information sheet sent electronically would not normally carry a signature.
Has anyone else had Universal Credit reject an emailed information sheet for this reason?
If so, how did you resolve it and what paperwork did they eventually accept?
Thank you,
Deborah
Tags:
landlord tenancy documents, landlord Universal Credit, periodic tenancy, Renters’ Rights Act, tenancy information sheet, Universal Credit
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Member Since July 2017 - Comments: 11
9:57 AM, 17th August 2026, About 1 hour ago
There was no legal obligation to have the information sheet signed, and that should be the end of the matter.
I had something similar, the person an UC was asking for something that was not even relevant to the tenancy. Ask the tenant to speak to another adviser about the matter.
Member Since November 2022 - Comments: 10
9:57 AM, 17th August 2026, About 1 hour ago
My understanding is that a copy has to be sent and a pdf is prescribed as acceptable. You can’t send a link to the. Gov site.
UC very much make things up and the level variation is quite amazing across different UC workers. Not blaming them. Seems sometimes to me that UC personnel make it up (wing it) because of lack of adequate training.
Member Since October 2020 - Comments: 1313
10:31 AM, 17th August 2026, About 48 minutes ago
Was the s13 notice signed?