Tag Archives: DPS

Deposit Dispute – ADR – Evidence viewing Latest Articles, UK Property Forum for Buy to Let Landlords

I am currently going through ADR with DPS, and am just wondering is it at all possible that the lead tenant can request all the documentation that the landlord has submitted as evidence?

The process is now with the independent adjudicator, so a decision is imminent, however, I was just wondering if either party is allowed to request the full evidence documents to be sent to them for viewing.

ThanksDeposit Dispute - ADR - Evidence viewing

Daniel


End of Tenancy Deposit Issues – Tenant Requests Advice From Landlords Latest Articles, UK Property Forum for Buy to Let Landlords

Hi All,

I realise this is primarily a landlords site, however nothing like hearing it from you on what will hopefully be an impartial landlord view. I like to believe I am a reasonable and honest tenant.

Background:

My landlady owns a number of properties in London (via a company). I moved in and a new AST was signed (3 bed place), as one of the previous tenants was staying it was agreed (among the tenants) the originals tenants would give £100 each (2 left, 2 came in, I was 1 of the new tenants) towards any damages that they have caused. So there was no official “check-out” for them (they were paid their deposit back in full by the landlady).
During this period the landlady placed our deposits in “insured” schemes which are OK but not great and she never dated them properly.

During the next 2 years both other tenants left any new ones came in (they swapped at different periods). New AST were created. In the interim Landlady goes into administration and the receivers stepped in. They placed our deposit into a custodial scheme.

She got out of it by selling a couple of properties and managing to refinance the remaining properties.
After she gained repossession of the property we did another tenant swap and this meant new AST and supposedly a new deposit protection scheme which we never saw (ie. she never applied for one).

Note 1: We have never missed any payments and always paid on time (for the 2.5 years I lived there).
Note 2: Landlady is still owing deposits to 2 other tenants that left almost 1 year ago (to be fair they should have applied A LOT MORE pressure but she keeps discussing different items that she wants to charge them for and delaying the process). She also seems to be dealing with them at individual level (almost as if she rent rooms out and charging for things that were never done like window cleaning).
Note 3: I took 3 days off work to make sure the property was left in excellent condition as I knew this was about to get messy (this inc professional carpet cleaners @ £115, professional cleaners suggested by her @ £135, I bought paint and brushes to make sure my room and common areas were not marked and left in pristine conditions), and paid a checkout report (although I never saw a check-in report).
Note 4: I am still liable to dispute the DPS custodial one as it was dated to finish in August (our tenancy finished in early September), however some of the names of tenants on that Deposit ID are different to the latest tenancy.

Our tenancy ended 6th Sep and the checkout report was issued 16th Sep (as inventory services agency took ages to produce the report).

Now she is doing the same to us, finding things that she maybe able to charge (including broken tile, leaking pipe, cleaning not up to standard [even though she recommended the professional cleaning company], stained sofa), given more time they will keep increasing.

Googling her name reveals some previous court cases and the cleaning company, check-out report company etc from what they told me sound as if she is the same with all her tenants in her other properties.

It obvious she does not play by the book and I have tried to be very patient and rational about all this. But to be fair to her she was patient with signing new ASTs and swapping tenants in contracts (but surely that is a saving on both sides as she does not have to market the property or have any downtime).

Questions:

  • How does she have to officially respond to checkout report and how long until we can start kicking and screaming for our deposit?
  • Given that the deposit is not in a “valid” protection scheme for the latest tenancy is there any mechanism to apply pressure? (I know landlords must place the deposits in these schemes but if they don’t they could have to pay multiples of the deposit… where can I go to talk discuss this option, I don’t want to get to this but will surely use this to keep her in line)
  • Should I dispute the deposit under the custodial scheme which has my name and 2 previous (not latest) tenants [who also have not yet seen their deposit back yet]?
  • How can I fight the several claims for several things which she wants money for?
  • Who do I go to for help on this? for example to take her to court or to dispute this end of tenancy given that it is not to my knowledge on any deposit protection scheme.

Please help, we (3 young professionals) all have 6 weeks rent tied here (not to mention 2 others who have also not yet seen their deposit back).

I appreciate all the feedback I can get. End of Tenancy Deposit Issues - Tenant Requests Advice From Landlords

I have rented different places in the UK over the last 10 years (Surrey and London), I have seen a couple of decent landlords but I have seen mostly awful ones. I do support the requirement for standards (licensing or accreditation), it is getting harder and harder to get on the property ladder and more young people will be renting for longer in the future, it is possible for landlords to keep their investments profitable and not have to play with people lives.

Many thanks

Andre


When to sign the AST and taking holding deposits Latest Articles, UK Property Forum for Buy to Let Landlords

I have read that on no account should a landlord sign a new tenancy, unless he has vacant possession of the property.Even if good tenants have given notice in writing, it doesn’t mean they will actually move out on the day they say they will. On that basis it makes sense that new tenants should sign the new tenancy on the day of moving in. When to sign the AST and taking holding deposits

I have had problems in the past however, when tenants go through all the motions of wanting to take a property and then pull out, leaving us with lost rent and lost potential tenants.

What do others do to protect themselves ?

In Mark’s excellent Tenant Referencing Using Common sense’ he says …..”Once referencing is accepted …..we ask for the deposit to be paid to hold the property, we immediately protect the deposit….”

What is best practice if taking a so called holding deposit ?

When is a deposit just a holding deposit and not a tenancy deposit and should this ever/always be protected?

Can a deposit really be protected before a tenancy has been created (the DPS ask you to fill in the tenancy start date) ?

If the deposit was taken more than 30 days before the start of the tenancy wouldn’t it need to be protected and the Prescribed info served before moving in?

I look forward to reading your thoughts.

Many thanks

Mike


DPS bond contested Latest Articles, UK Property Forum for Buy to Let Landlords

I am a new Landlord and the first tenant has left after she couldn’t pay her rent. Her partner left the house a month before and the new tenancy agreement was signed in her name only. DPS bond contested

Some damage had been caused to the property, gas meter changed without consent and was in rent arrears so the bond was requested back via our letting agents.

The tenant contested us having the bond stating that she had to leave because of a violent relationship.

They have offered us £200 out of a £600 bond which doesn’t even cover the rent arrears.

We have been told that if we take it to the adjudication panel we will not win and will loose the full £600.

Any advice would be much appreciated.

Thanks

Christopher


How ADR works in tenancy deposit disputes Advice, Guest Articles, Guest Columns, Latest Articles

After sharing in discussions on two separate threads (links below) I realise that there is some misunderstanding about how Tenancy Deposit legislation works when there is a tenancy deposit dispute. How ADR works in tenancy deposit disputes

Buy to let anguish – landlord being repossessed – rent paid 6 months up front!

Tenant Disappeared

In the first discussion the tenant is concerned that the landlord will not repay the deposit and in the second discussion it is the landlord who is concerned that the tenant can just walk away.

Whichever type of deposit protection scheme a landlord chooses to use, either the custodial scheme at no cost or an insurance based scheme where a premium is paid, the basic rules are the same.

If the landlord and tenant cannot agree on the amount of the deposit that is returned to the tenant either has the right to raise a dispute with the protection scheme. The dispute is dealt with through Alternative Dispute Resolution (ADR) where independent arbiters make a determination based on the documentary evidence provided by both parties.

Since the money belongs to the tenant unless and until the landlord can prove that he is entitled to compensation for losses or damages the onus is on the landlord to prove his case and for the tenant to dispute it. If the landlord fails to prove his case the deposit will be returned to the tenant.

During the ADR process, if the scheme is an insured scheme the deposit will be held by the landlord and therefore the scheme will ask the landlord to lodge the money with them pending the results of ADR.  Once the decision has been made the scheme will repay to each party the amount to which they are entitled.

The reason this is called “Alternative” Dispute Resolution is that it offers  a “free” alternative to the normal legal system but it does not replace it and either party can, if they wish, take the case to court instead. If either party decides to take the case to court the deposit protection scheme must be informed and once the case is heard they must be given the court documents to prove the result of the case.  They will then distribute the money in accordance with the Court Order.

Neither party can just ignore the request of the other for ADR.

If either party fails to respond to a request from a scheme to take part in an ADR, the other party will win by default unless that party tells the scheme that he is taking the case to court. This must take place within 6 months of the issue being raised.

In conclusion it is not an option for a landlord to ignore a request for ADR where he is holding a deposit because he has used an insurance based scheme.  If he fails to agree to ADR or does not take the case to court within 6 months, the scheme will repay the deposit to the tenant and reclaim it from the landlord.

If the landlord fails to respond at all ADR will look at the case based on the tenants request and will return the money to the tenant.

A landlord who fails to make the payment will be permanently removed from the scheme and his only option in future will be to lodge his deposits with the custodial scheme.

Where a tenant simply does not respond the landlord too can reclaim the deposit from the custodial scheme either through taking it to court or by using the Single Claim Process.

Sources of information

1) DPS – see >>> http://www.depositprotection.com/documents/reclaiming-a-deposit-2013.pdf

2) my\deposits – see >>> http://www.mydeposits.co.uk/sites/default/files/Tenant%20Guide%20to%20ADR.pdf

3) TDS – see >>> http://www.tds.gb.com/resources/files/What%20happens%20when%20the%20Court%20is%20involved%20in%20a%20tenancy%20deposit%20dispute.pdf


Retaliatory eviction – possibility of civil litigation? Latest Articles, UK Property Forum for Buy to Let Landlords

We’re a professional couple with a limited company which provides a technology solution to the NHS. It suits our circumstances to rent at this moment in time. Retaliatory eviction

We had a 4-year rental of a lovely apartment until last Summer, when the owner decided to downsize and move back into the property. It was a good relationship, we had treated the property as if it had been our own investment and we parted as friends – with our deposit paid back in full.

After much searching we found a 3-bed town house which appeared to offer us everything we needed. The letting agent was a member of NAEA/ARLA and appeared to be respectable. There were some agreed remedial works to be dealt with and we were given assurances that these would be attended to in due course. We moved into the property in late August 2012.

Sadly, by the beginning of November, it was apparent that the property had some significant problems. There was extensive water penetration upstairs and a rising damp problem to the ground floor. The letting agent was informed immediately, with photographic evidence and a request for urgent assistance. We moved our furniture from the 3rd bedroom.

A ‘trades-person’ appeared in due course, with a notepad and pencil but with no damp meter. A report was promised, but was not forthcoming. The letting agent promised to send another contractor. This one only worked weekends and couldn’t agree a time to call; that visit never took place.

I called the landlords contractor to arrange the remedial work to be completed – missing doors, exposed wires, etc. He visited early November, measured up, made notes, promised to return – but failed.

We spent the most horrendous Christmas and New Year in the house. There was serious damp penetration, black mould which was constantly being removed. Slugs were climbing the walls. The house was very cold and the more that we heated it – the worse the damp became. We telephoned, wrote, sent photographs, yet the letting agent did nothing; there were plenty of replies – unbelievably stating that they were attempting to do everything as quickly as possible. We initially resigned ourselves to getting out of the house at the end of our AST.

In early-February, I wrote the strongest letter to letting agent with photos. A survey was made by Peter Cox, a pretty damning report which agreed with our complaint – serious damp and rain penetration. I wrote again, asking for compensation and a reduction in rent. This was refused. The letting agent had said that the landlord was absent; it transpired this wasn’t the case.

We tracked the landlord down and demanded a meeting. The landlord appeared, agreed with us in full and said that it was the first he knew of the problem. He agreed that we should be compensated and that this was the letting agents responsibility. Our landlord sat in our home, apologising and promised us both that this would be resolved. He remarked how clean we kept the property. The next day he had changed his mind and said that our grievance was with the letting agent. The following day – the EHO (Environmental Health Officer) inspected. That week, the missing doors and exposed electrics were attended to. We sent 2 requests to the letting agent, for the landlords address – these were refused.

A week later we received a section 21 notice to quit. The landlords address was given as c/o a family member in the South – presumably to thwart a legal action by us.

It turned out that the landlord had known of the problems. He’d applied for a grant for roof insulation, in my name – without my knowledge – and prior to our first meeting. It transpired that the letting agents were not members of ARLA or NAEA and we contacted both organisations and Rightmove to get these false affiliations removed. The letting agent claimed an oversight.

We spoke with our MP who has written to the CEO of the local authority, in order to push the EHO. The EHO wrote to the letting agent and the landlord but there was no response. We then began to receive threats from the letting agent to enter the property to inspect and allow viewings; we made a formal complaint to the Police and this is logged with a fast-track number in the event that they continue. We threatened to change the locks and the letting agent replied that this was not necessary.

We defended the section 21 notice on the grounds of incorrect dates and continued to pay the rent. We were not going to be forced out and subjected to costs or inconvenience due to their incompetence. The weather had improved and the house was drying out for the summer and we would tough it out now – having gone through the worst. We have since redecorated all damp affected walls as it is unnecessary to be reminded every day.

Our MP has pushed for resolution; this has mustered a stronger letter from the EHO. There has been no response other than a second section 21 notice. The dates are once again incorrect. The letting agent has put our deposit into a DPS but did not provide the Deposit Protection Certificate or prescribed information until we requested it after five months of tenancy. The prescribed information appears to be incomplete. I doubt that any s21 is valid until deposit is returned and the landlord might be liable for 3x under the Localism Act? Our claim should also be for a reduction in rent back-dated to 11/2012 and should provide compensation for immense stress and upset – particularly to my wife – for the repeated inconvenience, small damage, etc.

We’ve spoken with experts in Landlord/Tenant issues, they’ve seen our file which is very complete and have passed it onto Barristers to evaluate. We have a strong case apparently, but would incur costs of circa £7k to seek compensation/enforcement of duty to repair; we’ve been told that there is little likelihood of being awarded costs – if successful. That’s an expensive ‘point of principle’ for us.

It seems a dreadful situation. We actually like the house and the worst of the problems could be so easily resolved. We must now consider vacating the property before the bad weather sets in again – to remain longer would weaken any case against the landlord and the letting agent. The landlord is inexperienced and his conduct and concern for our welfare has been quite despicable. The promises that he made to my wife and I were instantly forgotten and we would like to do whatever might be done, so that he is taught the lesson.

Please accept our apologies for the long post, is there anything that we could do, other than what the landlord and letting agent expects – that being to vacate and walk away? I feel that someone needs to make a stand here, to create some solid case law if necessary – to protect others faced with similar problems in the future.

Thanks in advance

Roy and Tania


Updated guidance on Superstrike Deposit Protection case Advice, UK Property Forum for Buy to Let Landlords

The four tenancy deposit protection scheme providers have collectively issued guidance notes following the Court of Appeal ruling in the case of Supertrike Limited vs Rodrigues. Guidance from deposit protection schemes following the Supertrike Case

Landlords and Letting Agents should note that none of the tenancy deposit schemes can offer legal advice to landlords or lettings agents.

Their guidance is not intended to give legal advice and cannot be relied on as such. If you have concerns you should get your own legal advice based on your own individual circumstances. However they set out their shared understanding of the position and the options they think are available to landlords and lettings agents in the future.

The guidance notes, which are available to download free by completing the form below this article, have been jointly produced by the authorised tenancy deposit schemes:

• my|deposits
• Tenancy Deposit Scheme (TDS)
• Deposit Protection Service (DPS)
• Capita

The Department for Communities and Local Government has met with the tenancy deposit schemes and has received a copy of these guidance notes.

Please download, have a read and then come back here and leave a comment.

You can be pretty sure the Deposit Protection providers will be reading comments left on this forum so don’t miss the opportunity to have your say.

Download the guidance notes here

 


Guidance from tenancy deposit protection schemes following the Superstrike Ltd. vs Rodrigues Court of Appeal case Buy to Let News, Landlord News, Latest Articles, Legal, Letting, Lettings & Management, Property Investment News, Property Investment Strategies, Property Market News, Property News, Tenant Eviction, UK Property Forum for Buy to Let Landlords

The four tenancy deposit protection scheme providers have collectively issued guidance notes following the Court of Appeal ruling in the case of Superstrike Limited vs Rodrigues. Guidance from deposit protection schemes following the Supertrike Case

Landlords and Letting Agents should note that none of the tenancy deposit schemes can offer legal advice to landlords or lettings agents.

Their guidance is not intended to give legal advice and cannot be relied on as such. If you have concerns you should get your own legal advice based on your own individual circumstances. However they set out their shared understanding of the position and the options they think are available to landlords and lettings agents in the future.

The guidance notes, which are available to download free by completing the form below this article, have been jointly produced by the authorised tenancy deposit schemes:

• my|deposits
• Tenancy Deposit Scheme (TDS)
• Deposit Protection Service (DPS)
• Capita

The Department for Communities and Local Government has met with the tenancy deposit schemes and has received a copy of these guidance notes.

Please download, have a read and then come back here and leave a comment.

You can be pretty sure the Deposit Protection providers will be reading comments left on this forum so don’t miss the opportunity to have your say.

Download the guidance notes here

 


Having problems with a Rent2Rent kind of company Latest Articles, UK Property Forum for Buy to Let Landlords

Looks like my first attempt to enter the rental market has turned into a disaster. I just completed a flat purchase and made two agreements (AST and Letting Agency Agreement) with Rent2Rent company – they were supposed to sub-let the flat to their corporate client. This was nearly a month ago

Easy way to enter a market, I thought. It turned out to be not so. Their tenant moved in last week (after paying a deposit to them 3 weeks ago!). I have not signed any agreements with that tenant and I still haven’t received any payment, not even a deposit. Despite my request to pass me deposit directly, the company has has protected it with mydeposit.co.uk. When I said I do not agree with that, they promised to send me the money but nothing came my way.

I would like to know where to start. From reading some posts here I now understand that AST I signed with with the Rent2Rent company is not appropriate as they are a limited company, however, I don’t know exactly what it means to me. Does it mean that document has no legal meaning to either side?

The second agreement I signed, Letting Agency Agreement, is very simple. It states that they will retain my first month payment from the tenant and give subsequent 11 payments to me. It also states that they will pass the deposit to me to put into DPS.

I spoke to the local solicitor today who advised me to look in this forum for advise or similar cases. I hope someone can help me to get started on this.

I met the actual tenants and they are nice people but it looks like they also got themselves into a bit of trouble. In addition to paying first month’s rent and 6 weeks deposit (for which I believe they still have not received the protection evidence), the Rent2Rent company managed to convince them to pay extra 3 months in advance to save £50 a week so they will not be happy moving out.

My first mortgage payment came through yesterday, I will struggle to afford the second one if I don’t start getting money.

What happens if the Rent2Rent company never pays me but keeps on collecting money from their tenant – will I have no choice but default on my mortgage?

The Rent2Rent seem to have an office in the town, perhaps I can just go there and sit until I get paid – perhaps not the best strategy though.

Please help

N NeugomonneyHaving problems with a Rent2Rent kind of company


Prescribed Information – Landlords or Agents Details? Latest Articles

Ive just read an article about a company who have set up to find “loop holes” in the deposit system and are claiming compensation for tenants.

The article I read last week said that landlords details should be on the prescribed information, where others say if they are using a management agent, the agent can complete these.

I have rang the DPS who told me they couldn’t give me advice which I thought was mad !!! Does anyone know the “correct” procedure so I can make sure all my paperwork is up to date and accurate.

Many thanks

Julieloophole


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