Rightmove updates tools for letting agents
3 days ago
Unauthorised letting agent charge?
8:35 AM, 16th April 2026, 2 days ago
7
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Hello, I have always used letting agents to find my tenants and insisting the deposits are held with DPS which I have always organised myself.
Last year, the agent insisted it was their duty to take and register the deposit themselves with TDS.
I did not dispute this but now they are demanding an annual fee of £60 for registering it.
I have refused to pay.
Have they a right to ask for this payment?
Thank you,
Jill
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Member Since April 2020 - Comments: 96
9:36 AM, 16th April 2026, About 2 days ago
I use find tenant only with an agent for a flat i let and tell them that I wish to protect the deposit in my own registered scheme as I manage the tenancy myself and that is acceptable to the agent I use. It just means that they have to step outside their box which some people find too difficult these days ! Its worth checking these things with the agent first to find out what they include or exclude in this service..
Member Since October 2020 - Comments: 1162
11:09 AM, 16th April 2026, About 2 days ago
If you agreed to their spurious demand, then you owe them the fee, (assuming it was a listed fee on their website/literature)
Member Since March 2015 - Comments: 122
2:25 PM, 16th April 2026, About 2 days ago
I guess it’s authorised by virtue of you agreeing for them to do it.
I suspect they will also charge you to do a check out and/or release the deposit at the end, plus negotiate any deductions.
Why is it an annual fee? They don’t register it more than once
Member Since December 2018 - Comments: 10
7:32 PM, 16th April 2026, About 2 days ago
Reply to the comment left by Nikki Palmer at 16/04/2026 – 14:25
That’s the point! Why am I asked to pay again when I paid to register when the tenant moved in?
Member Since March 2015 - Comments: 122
8:11 AM, 17th April 2026, About 1 day ago
Reply to the comment left by Jill at 16/04/2026 – 19:32
You need to refer to the TOB you signed.
Property 118 readers can only give you their opinion but haven’t been provided with any further details than that you have provided.
Have you checked to see that the deposit is actually registered? A letting agent insisting on getting involved with deposit registration for a non managed property would seem odd in itself
Member Since October 2020 - Comments: 1162
12:56 PM, 17th April 2026, About 21 hours ago
Reply to the comment left by Jill at 16/04/2026 – 19:32
I beliece theres an annual fee for the insurance backed deposit option charged by the deposit scheme.
Member Since March 2014 - Comments: 196 - Articles: 1
11:32 PM, 17th April 2026, About 10 hours ago
I use the MyDeposts insurance scheme. The fee is a one off at the start. I’ve not heard of a scheme charging an annual fee