Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
||means an account required to access and/or use certain areas and features of Our Site;
||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
||Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at firstname.lastname@example.org, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at email@example.com, or using the contact details below in section 14.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
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||Used only to collect performance data, with any identifiable data obfuscated
||This cookie is strictly necessary for Cloudflare's security features and cannot be turned off.
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
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- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
10:09 AM, 26th May 2023, About 4 days ago
I thought these people were supposed to be intelligent. Quite a few universities have lobbied the government to allow fixed term tenancies for students because of the problems identified by landlords of scrapping them - is the NUS seriously suggesting that universities would prejudice the welfare of their students? This is just another left wing thicko rant. She talks about supply problems but advocates a policy that would see many student landlords head for the exit. It makes you wonder how she manages to get herself dressed in the afternoon......
10:26 AM, 26th May 2023, About 4 days ago
If students want the same type of tenancy agreement as everyone else it could only work if they lost their Council Tax exemption. They would have to accept living in houses shared with working or unemployed people. Landlords can't and won't leave houses empty for months if they get messed about by students leaving too early or staying past the start of the next academic year. The likelihood of finding housing close to the university in September would be slim.
Ultimately it would favour PhD students as they are more likely to stay 3 years + and often start at random times throughout the year.
It would make things extremely difficult and expensive for undergrads. A great many would be forced into the very costly purpose built student flats. Maybe that's the plan?
11:54 AM, 26th May 2023, About 4 days ago
“There is still much to be done with student housing, there are very real supply and affordability problems causing chaos each academic year and we need urgent action from universities, landlords and the government to address them.”
Ms Field is looking for co-operation from LLs? To address a problem which will be exacerbated by implementing the very policy change she is looking to retain? By destroying the student LL’s business model and discriminating against the PRS in favour of the PBSA, resulting in an exodus of student properties (just look at Scotland)?
What a naïve, stupid and entitled suggestion.
In my experience in the student market, NUS just stirs the pot and assumes all LLs are evil - they 'advised' my tenants regarding a perfectly amicable deposit discussion and gave incorrect advice which caused all manner of hassle and ruined a previously harmonious Ll/T relationship.
Generally, and on this specific policy point, they are not doing students any favours whatsoever.
14:34 PM, 26th May 2023, About 4 days ago
Does Chloe have any understanding at all of the rental market?
16:12 PM, 26th May 2023, About 4 days ago
I keep reading this ridiculous comment that the abolition of fixed term contracts means that students will be able to settle into communities after graduating. That is such nonsense !! Ever since the Renters Reform Bill was first published I have heard supposedly intelligent people, all in favour of the Bill in its proposed form, add towards the end of their commentary that “oh by the way, it also means that students can stay on and become part of the local community.” Where is the evidence to support that theory ?? In fact it is completely the opposite. Students do not want to integrate into communities where they have studied. They want to go home and get on with the next phase of their lives.
17:12 PM, 26th May 2023, About 4 days ago
What a load of codswallop from the NUS!
Many student houses in the PRS are only suited to a student set-up where the spaces are study/bedrooms and sharing of facilities is the norm. Some are quite large house-shares with random people just thrown together by the need for a bed near uni - so it's not the place for your professional life.
Others who come together as a new friendship group three months into their life in halls search for their new abode in January to take up in July. It's not the reality that these groups look to stay under the same roof after graduation. They all have separate plans made long ago and they follow them, not their house-mates.
As stated by RC, after their last exam the graduates are happy to go home or have some time off on holiday before they find a job that meets their newly acquired skills. In some cases that's anywhere in the country.
Of note, most students are extremely poor when they leave uni - and they know there is no more grant money about to drop into their much depleted bank accounts.
They struggle to match their new career life with suitable accommodation because of several factors:
1. They need a deposit & the first month's rent before they start earning in their new job. Where's that money coming from?
2. Non-student accommodation is mostly unfurnished. New graduates don't have the spare funds for furniture.
3. Cost of private rent plus bills (which might have been included in their student property) now have to be budgeted for, including council tax which they don't pay as a student. On top of that, student loan payments kick in..... now more expensive and the debt longer lasting than ever before.
4. Without someone to advance them funds, the transition from student to working life is a big expensive step.
Based on the lack of funds on course completion, likely no job until later in the year and enhanced living costs with no grant dropping into their bank account - it is rather fanciful for the NUS to think that a new graduate continuing to stay on in the same property would suit the landlord's letting criteria. No money coming in, no guarantor, no job (yet) or never. Who knows?
The tenancy cannot 'roll-over' because there has been a fundamental change in the tenant-type. They would have to be re-referenced etc to meet our insurance requirements and in all likelihood, they would FAIL on all fronts, every time.
NUS - you don't really know this market at all, do you?
10:30 AM, 27th May 2023, About 3 days ago
Here’s a different take on this subject. Of course I feel desperately for landlords in the student sector. But there may be some good news here. Students aren’t going to find accommodation so they will give up on going to Uni which in most cases would be a very good thing. What’s the point of going there to study underwater basket weaving or Elizabethan poetry. Unless you’re going to be a doctor or engineer where a degree is essential there’s hardly any point……other than loading yourself up with mountains of debt and going through the left wing brainwashing ideology so when you graduate your only source of information is from The Guardian and you think Marx and Lenin were heroes. No…. much better to get a trade, be an electrician or plumber, maybe become self employed as well and not let your brain be polluted with all the education industry trans and LBGTQ+ propaganda. It could actually be a good thing and us landlords will benefit as we may actually be able to find a plumber when we need one. Perhaps this is the Government’s plan …… only joking they’re not that smart.
16:46 PM, 28th May 2023, About 2 days ago
I am a student landlord and indeed I have had students stayingn on in the area after they've graduated. What the thick Chloe doesn't get, is that none of my lot have any intention of staying on in a student house. They are ex-students! They want to become proper adults and live in a proper flat with their partner, not living in a student house in a student area. They want to get up with the rest of us adults, not some time in the afternoon.
She is either unbelievably dim or just has an ingrained hatred of "greedy landlords" like her peers in Scotland who spend their time ranting about landlords creating the housing crisis up there, ignoring the carnage created by the SNO and their Green helpers