Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
||means an account required to access and/or use certain areas and features of Our Site;
||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
||Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at firstname.lastname@example.org, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at email@example.com, or using the contact details below in section 14.
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- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
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- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
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- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
8:45 AM, 11th February 2019, About 4 years ago
From .Gov >> https://www.gov.uk/guidance/understand-how-council-tax-bands-are-assessed
Banding of houses in multiple occupation
Domestic properties that have separate dwellings are known as houses in multiple occupation (HMOs). Each separately let part of a property qualifies as a separate dwelling with its own band. There may be circumstances where the VOA can combine the bands.
HMOs with little or no adaptation: Where minor adaptations have been added then the VOA can put the whole property into one band. This could be where door locks are added and the occupants of the separately let parts share the kitchen and bathroom of the original house.
HMOs with adaptations to each floor: A single band can be given where each floor of a house let in parts has standard facilities and can be treated as a self-contained unit. This applies where the occupiers of the floor share a kitchen and a bathroom.
HMOs with adapted letting rooms: Separately let rooms in a HMO may have been adapted, for example, so that they have their own kitchenette or separate shower/bath and WC. They will be given their own band even though may share some facilities. In making a decision, the VOA will look at the degree to which each part has been structurally altered.
Purpose built HMOs: These properties would generally not be combined and would have separate assessments for each internal unit.
There’s more information available on houses in multiple occupation.
Your local authority calculates a separate Council Tax bill for every property banded and collects payments. The council is responsible for applying relevant discounts or exemptions.
If you believe your band is wrong, or your household shouldn’t be banded at all, you may be eligible to appeal.
9:59 AM, 11th February 2019, About 4 years ago
As Neil, more or less alludes to above, it is not the Council that sets Council Tax banding, it is the VOA.
I've certainly heard instances where rooms in HMOs have been given their own Council Tax banding, usually because they are have their own facilities such as an en-suite bathroom, kitchen, or both.
The argument in my view would be that an en-suite bathroom or kitchen does not make a room a self-contained unit, however if the VOA are intent on re-banding rooms in HMOs then it would make sense for those affected to remove any exclusive facilities (where possible), then essentially you have one house where all facilities are shared.
The matter of tenancies either on one shared contract or all individual is irrelevant.
14:03 PM, 11th February 2019, About 4 years ago
Adding to above. This is goverened by the council tax regs 1992. You would need to appeal to the valuation office who can amend or remove the banding. With a HMO it is the landlord who is liable for CT, but where they are individually banded, liability would fall on the tenant.
15:10 PM, 11th February 2019, About 4 years ago
This happened to me a couple of years ago - it meant that those in what was essentially an ensuite bedroom were now paying an extra £90 a month, I argued the case with the valuation office and was told that they 'could go back 7 years' - so I had to drop it as I would be liable then for 7 years back council tax - there are 11 units. I reduced the tenants rent (they were low anyway and more on that later) and put in a couple of routers so they had 'free wifi'. The 'rooms' still rented as the rent was low - the final straw for me was that when anyone moved - even if there was no cross over period the council always managed to sent me a bill and it was easier to pay the £50 or so £s than spend time arguing with an system that rarely answers the phone and would then ask for both contracts to be uploaded and sent in. Even when tenants swopped rooms this was happening and no one had even left the building.
I decided to sell. This is now a different story. It had been a registered HMO and also banded for council tax. The person that bought it has now increased the rents by up to 75% in some cases, taken out the shared heating and water system and changed to individual so they now pay electricity bills as well and is putting in housing benefit tenants. His excuse to me when I found out was that he was only 'increasing to the LHA level'. The only people who can afford to pay this rent for a small individual unit is someone on housing benefit, my longterm tenants have been given notice or notice to pay this sky high rent which none of them can afford to do - he has also urged them to claim housing benefit and given them forms. We now have a system where it is extremely profitable to do this, to which I find absolutely shameful, my tenants who do not qualify for housing benefit and had firstly no reason to and secondly no want to and are now in infinitely worse accommodation or sofa surfing. I don't know how long it will take me to get over the guilt with this as they had done nothing wrong - and I was just looking to reduce my units due to S24, loss of allowances and the continual pestering by the local authority every time someone moved. I hope this new landlord rots in hell, but he is just making use of a very broken system. The tenants he has will never move on as they cannot afford the rent if they work and don't claim housing benefit - they can rent infinitely more space if they go into the private housing market but no one will want them as they don't work - so stuck they are while this Landlord who presented himself as a do gooder who was working with a Charity (I checked, they have never heard of him and were are horrified as I was when they heard that good tenants had been given notice and the huge increase in rent) has taken this opportunity to line his pockets.
There are far too many questions raised with this and I don't have the answers.
18:35 PM, 11th February 2019, About 4 years ago
I am of the opinion that both local tax and all property related taxes should be abolished.
20:41 PM, 20th February 2020, About 3 years ago
Apparently the VOA get a reward every time they identify a "new" dwelling, so they are incentivised to re-assess HMOs into individual units.
However, their implementation is inconsistent and Councils are charging inconsistently, so Landlords have no way of knowing what the rules are and whether their HMO is a single house or an assortment of Band A apartments. This inconsistency puts Landlords in uncompetitive positions through no fault of their own.
It is unfair to charge a tenant the same Council Tax for 1 bedroom as someone else pays for an entire apartment on the same road.
This inconsistency must be fixed quickly.
21:05 PM, 20th February 2020, About 3 years ago
The end of this is that I had a phone call from a senior council officer apologising (yes) and clearly it is not an HMO and clearly the council tax banding sticks - blaming poor training of the people answering the phone and responding to my emails. They owe me £12 and she assured me that this was the end of my association with this property (I sold it 15 months ago) What they fail to understand is what I had to go through with the other officers and their own off piste decision making taking up my time and brain space. I had asked the local council for help who declined saying he wasn't 'my' councillor - I copied him into the last couple of emails and clearly he saw what a nonsense this all was and did intervene or should I say 'got dragged into it before they looked very stupid'.