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I would appreciate some advice on how to tackle a payment refund issue with a property portal. At this stage, I will refrain from identifying them.
Last November, the portal rang us and offered a Trial period. They took our bank details, with a promise that our account would not be charged at the end of the trial, without them reminder us 14 days to its expiry.
Well, they did not remind us and took a year’s payment from our bank account!
After several e-mails, about three weeks ago, they agreed to refund the money that week. But, this is the end of the third week, and they have not kept their word nor do they reply our e-mails since.
I know a civil claim is an option and we have e-mails to prove all I have stated above, but is there a redress scheme, regulator, ombudsman or something available that is prompt and effective to get our refund? Or, what do you advise?
Grateful for your anticipated help.
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