Noisy tenants known to be loud by letting agent

by Readers Question

9:00 AM, 9th July 2019
About a month ago

Noisy tenants known to be loud by letting agent

Make Text Bigger
Noisy tenants known to be loud by letting agent

Hello, I’m in need of some advice re: letting agents knowing tenants are ‘naturally loud and animated’ people then letting a property to them in a small close knit community of terraced houses. This situation has arisen for a lady who lives near these tenants. The property these tenants are renting has always been rented out, where there has never been any issues with previous tenants hearing them at all.

This situation began some 9 weeks ago when these tenants took up their tenancy, within hours of them moving in the lady in question who is quite stressed by their extremely loud communication, yelling out, shouting as part of normal conversation, yelling at each other, general raucous behaviour where now this poor lady has to leave her living room at night as she cannot hear her own tv over the tenants. This lady now has to move to her bedroom as she says it’s like having them in her own home with her. She is now very stressed and fears the weekends and evenings as the only time she can depend on peace in her own home is when they are at work.

The lady initially approached the letting agents writing a nice email explaining the situation and providing recordings of the noise. She received what appeared to be a helpful reply where she was informed the tenants would be reminded of their tenancy agreement terms and requested they adopted a quieter presence. The tenant responded admitting they had been noisy and therefore would adjust. Less than four weeks later the lady has had to complain again to the letting agent as since their warning they have progressively got louder again where the whole situation is becoming intolerable for the lady.

The letting agent replied promptly to say sorry this situation was still on-going, especially as they only been in the property for 9 weeks, but it was probably due to the construction of the properties, which one could accept if there had been noise issues previously, as this property has always been rented out, and no problems have arisen.

The letting agent also stated it is natural that (certain nationalities) are loud and animated that is how they communicate. This lady was astounded, as she is taking from that, the letting agents were are aware these people are loud, or could be loud where in close proximity they could cause a disturbance, yet continue to let to them, and then tell the lady is part of why they are. This lady has several recordings of the noise. Is it possible for someone to tell me, if as the letting agent is stating they are naturally loud and animated, are they not somehow responsible for knowing this yet continuing to permit them to remain in the property.

Thank you.

Caroline



Comments

Ian Narbeth

15:52 PM, 9th July 2019
About a month ago

Caroline
The letting agent does not owe a duty of care to neighbours of his client (the landlord) not to let to tenants of a nationality (Italian perhaps?) who may be noisier than average. Your lady friend's prospects of any claim against the agents are nil.
The best bet is to try to deal with it by visiting the noisy tenants and explaining that they are disturbing the peace. Play them the recordings if they don't believe it. If that does not work then Environmental Health may help but normal (for the noisy people) family life won't usually warrant action unless the noise is at anti-social hours.

Old Mrs Landlord

20:46 PM, 9th July 2019
About a month ago

Why do I get the niggling suspicion that FL is the latest incarnation of our friend AH?

Michael Barnes

9:25 AM, 10th July 2019
About a month ago

Tell her to go round each time there is excessive noise and ask them nicely to keep it down.

if this doesn't work, then go round each time and bang loudly on their door and explain that their excessive noise is disturbing her.

If this doesn't work, then go round each time, bang loudly and shout at them t keep the f'ing noise down.

Or get environmental health involved, particularly as it says "has to move her bedroom".

Appalled Landlord

10:45 AM, 10th July 2019
About a month ago

Reply to the comment left by Old Mrs Landlord at 09/07/2019 - 20:46
Hi OML

Was it because FL claimed that her agent let a her property to a woman who “was on the higher rate of both care and mobility Disability Living Allowance” but had to “climb the three flights of stairs to the property”, according to the original Reader’s question.

Or was it the extraordinary length of the replies? Or the depth of claimed knowledge of the law? Or the Shelter propaganda? https://www.property118.com/member/?id=20563

Old Mrs Landlord

11:15 AM, 10th July 2019
About a month ago

Reply to the comment left by Appalled Landlord at 10/07/2019 - 10:45
All of the above, plus the coincidence of the sudden disappearance of AH and appearance of FL, together with their mutual habit of constantly going back and providing additional explanatory information whenever an element of her story is queried. It would seem someone is having a laugh at landlords' expense to at least waste our time or possibly goad one of us into making some incriminating comment which proves how heartless, money-grabbing and ignorant of the law we all are.

Old Mrs Landlord

11:25 AM, 10th July 2019
About a month ago

Returning to the subject of the post, in my experience Italians tend to be voluble but not disturbingly noisy. We have only had two noisy tenants, both (at different times) in one of our flats: one was a second generation Afro-Caribbean who played a ghetto blaster at 3.00 a.m. and the other a Nigerian who seemed quite unable to speak in a normal voice - every word was shouted as if he was the town crier.

Mark Shine

20:43 PM, 11th July 2019
About a month ago

Reply to the comment left by Old Mrs Landlord at 10/07/2019 - 11:15
Off topic to this thread, but I do agree entirely that “AH” was almost certainly a special manipulative envoy from the (private, unincorporated) LL hate brigade or extreme left wing media. But if you are again correct OML and “FL” was simply a reincarnation from the same source... given FL’s tales... that would mean they are choosing to play very very dirty indeed. If only people could just be honest... grrrr!


Leave Comments

Please Log-In OR Become a member to reply to comments or subscribe to new comment notifications.

Forgotten your password?

OR

BECOME A MEMBER

New Paragon 80% BTL products for individuals Ltd co and LLPs

The Landlords Union

Become a Member, it's FREE

Our mission is to facilitate the sharing of best practice amongst UK landlords, tenants and letting agents

Learn More