The issue of costs that are the responsibility of the tenant?16:06 PM, 30th July 2019
About 3 weeks ago 50
Hello, I’m in need of some advice re: letting agents knowing tenants are ‘naturally loud and animated’ people then letting a property to them in a small close knit community of terraced houses. This situation has arisen for a lady who lives near these tenants. The property these tenants are renting has always been rented out, where there has never been any issues with previous tenants hearing them at all.
This situation began some 9 weeks ago when these tenants took up their tenancy, within hours of them moving in the lady in question who is quite stressed by their extremely loud communication, yelling out, shouting as part of normal conversation, yelling at each other, general raucous behaviour where now this poor lady has to leave her living room at night as she cannot hear her own tv over the tenants. This lady now has to move to her bedroom as she says it’s like having them in her own home with her. She is now very stressed and fears the weekends and evenings as the only time she can depend on peace in her own home is when they are at work.
The lady initially approached the letting agents writing a nice email explaining the situation and providing recordings of the noise. She received what appeared to be a helpful reply where she was informed the tenants would be reminded of their tenancy agreement terms and requested they adopted a quieter presence. The tenant responded admitting they had been noisy and therefore would adjust. Less than four weeks later the lady has had to complain again to the letting agent as since their warning they have progressively got louder again where the whole situation is becoming intolerable for the lady.
The letting agent replied promptly to say sorry this situation was still on-going, especially as they only been in the property for 9 weeks, but it was probably due to the construction of the properties, which one could accept if there had been noise issues previously, as this property has always been rented out, and no problems have arisen.
The letting agent also stated it is natural that (certain nationalities) are loud and animated that is how they communicate. This lady was astounded, as she is taking from that, the letting agents were are aware these people are loud, or could be loud where in close proximity they could cause a disturbance, yet continue to let to them, and then tell the lady is part of why they are. This lady has several recordings of the noise. Is it possible for someone to tell me, if as the letting agent is stating they are naturally loud and animated, are they not somehow responsible for knowing this yet continuing to permit them to remain in the property.
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