Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
||means an account required to access and/or use certain areas and features of Our Site;
||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
||Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at firstname.lastname@example.org, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at email@example.com, or using the contact details below in section 14.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
|Name of Cookie
||Used only to collect performance data, with any identifiable data obfuscated
||This cookie is strictly necessary for Cloudflare's security features and cannot be turned off.
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
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||First / Third Party
|__utma, __utmb, __utmc, __utmt, __utmz
||Helps to understand how their visitors engage with our website
||Helps to understand how their visitors engage with our website
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
13:44 PM, 22nd June 2011, About 12 years ago
is this how the RLA negotiate - the TDP amendments (just published) do not propose increasing the 14 days to 30 !!
9:16 AM, 23rd June 2011, About 12 years ago
the first one no probs as it takes me amonth to get the money from the tenant some times.
the second point penalties no concern as the deposits are protected anyway
dont quite understand this one as the deposit will be protected and will be known or not at inception because landlord and tenant notified with security no by DPS and the landlord will be fined by the second amendment this is rubbish and again some government official sitting on their rear end decision.
i have one why cant the landlords take out insurance on the deposits keep the money in their bank and if the landlord keeps it unfairly they can take the landlord to court if they win the insurance can pay out. then there is no need for all this nonsense you see its still intimated that landlords are crooks and need to be regulated what about the TENANTS being regulated .
17:11 PM, 24th June 2011, About 12 years ago
The current system is a joke. A recent tenant of mine caused £1600 of damage, against a 1250 deposit. We claimed from the DPS, the tenant refused, we tried again ( THREE TIMES). Each time the tenant refused. Then off to arbitration! Probably expensive court action next!!!
I personally think castration should be a mandatory requirement for tenants who do this, actually, maybe for all tenants!!
18:52 PM, 24th June 2011, About 12 years ago
Lets get some balance for landlords.
1. Failure to turn up for a checkout automatically means the landlord keeps the deposit if damage has been done or rent os owed. This is usually the case.
2. Moonlight flitting to avoid paying rent owed or damages is a criminal offence.
3. Sigining of the inventory/condition report is mandatory. If tenant fails to sign or refuses unreasonably after occupation he loses some if not most of the deposit protection.
4. Government sets up a fund to re-imburse rents to landlords when tenants have done item 2.
5. Councils are controlled more over sending bailiffs into landlords properties after they have been told the tenant has left and the only property is the landlords. Automatic payment/fine for them paid to lanlord of 3 months rent.
From my experience of renting when young in London tenants have never had it so good with a large BTL industry providing a very valuable service.
19:59 PM, 24th June 2011, About 12 years ago
firstly on the RLA I gave up on them when they sold us landlords out to the government , I was an early member then they couldn't sort them selves out then sold us out end off. just a note on arbitration once you have agreed to it you have to abide by their decision the matter so far as I am aware ,if you can't agree with the tenant within reason take the matter to court ,before it goes to court the court will ask for you to try ad arbitrate again with a court clerk over the phone if not agreed you will see a magistrate then you put your case ,I try to negotiate my tenant to court its long winded but I think worth it, I do all I can to stay out of court but if forced I will have my day this way its hard to lose the case because you are right to go , if you are wrong in any of the matter don't go its a waste of time. I have one at the moment its been 3 months since he left he has finally agreed to part of the payment I will get back to him when I have sorted and rented the flat and give him exact figures and expect payment if not he has an option to take me to court I will not agree to DPS arbitration although they will try to force it on me ,remember as long as there is dialogue you cant be accused of no contact as this is generally their first route to tie you into arbitration once in ,no out remember that , if it comes to it you take them the extra cost around £85 up to £5,000 I believe and put your case , here at least both sides have to prove the wrongs and rights not just the landlord it has that air of fairness to it ,you never know the tenant might not turn up you win the case anyway the court will order the DPS to hand over the money ,by the way try not to do this with baristers or solicitors as magistrates and judges dont like to give black marks to such persons dont forget they are sworn in to be honest although their jobs are to get the best for their clients take that as you wish good luck.
20:39 PM, 24th June 2011, About 12 years ago
I don't know about no 1 because I am quite happy to do a check out without the tenant it is what it is the property does not change its spots when they move out . what is there will be there when they have gone and certainly there is less argument or ignorance because 90% of the time they have already made up their minds in any case like my last one he only wanted to pay me £200 in his opinion I eventually won 750+ of a £1,360 deposit in court which I agreed to give him before I went to court he couldn't prove the rest .
2. this one is a must if it is a criminal offence not to pay council tax or parking fines where the government automatically sends bailiffs out it should be the same for non payment of rent to landlords . think about it every institution has a way of locating non payers within the law except us we ask where are they we get told data protection no can do yet if you owe money to gas, electric, water,rates,etc they just wait till you sign up and you will soon get a letter asking for payment .
3. on this one I make you right because isn't their this law where if you provide a document as part of your contract and you agree the contract then you have agreed to the terms ,and as they have had the opportunity to study and sign with adjustments then in a court of law I think they would be held to it ,I don't think there would be a mandatory amount they would lose but the inventory would stand which would be good in any case because it will prove you correct in your claim. You could also say though if you can fine a landlord for not paying in the deposit within a month then I don't see why IT CANT BE TREATED AS AN EYE FOR AN EYE AND A TOOTH FOR A TOOTH AS MY OLD P.E. TEACHER USED TO SAY.
4. not a bad idea perhaps we should ask that the DPS pay for it , seriously though you get criminal damages if you are attacked in the street ,why not for theft , why not make the tenants get insurance before they enter the flat to cover these losses and damages caused .
5.I don't know about this not come across it but the fine sounds good.
don't they just ,they will never know.