7:56 AM, 6th May 2015, About 8 years ago 7
I have been a landlord for a few years and have been using a letting agency who were great. About a year ago they were taken over and the new agency are really poor at getting back to me, often never returning emails and generally their service is bad.
I have recently spoken to my tenant and she is annoyed with them as she has the same problems and they haven’t helped her with her queries so between us we decided to no longer us them and agreed would create a contract between ourselves.
As I haven’t signed a contract with the old company nor the new one I informed the letting agent I no longer required their services. They responded by informing me that yes that is correct they have no signed contract, but I need to pay £500 to buy myself out as per terms and conditions even though I have never received them. They are also withholding the tenants deposit and will not return my keys or paperwork.
Can anyone advise me please ?