10:43 AM, 22nd February 2021, About 3 years ago 9
Hello members, I have let a 3 bedroom mid-terrace house to family of 4. Currently, the neighbours are having issues with the tenant and are saying that the kids make too much noise day and night, and they are unable to sleep.
The tenant is saying that the noise is reasonable and other neighbours do not have issues.
I did my best to resolve the issue, but with no success. I told the neighbours that they can complain to the Council, but expect me to contact the Council and Police to resolve.
Although I would like to help, they are good tenants (pay rent on time and do not have other issues) and do not want to spoil a good relationship with them.
I would appreciate any advice on this and as a landlord what is my responsibility.
Thank you in advance.