10:14 AM, 20th November 2023, About 3 weeks ago 10
Hi All. A bit of a long story. Apologies!
I have a fully managed property and took out rent and legal cover through the estate agents. My tenant was fine for the first 9 months paying on time, but then started to fall behind, despite promises to put things right.
My agents then decided to change the rent and legal insurance provider. We had a conversation regarding the change over of the insurance for this and another couple of properties. At no point did the say there would be a problem.
Anyway, changeover happened for the other properties, but this particular property was left out.
Basically, they cancelled my existing policy and never replaced it with a new one.
The reason being “tenant was in arrears”.
My agents were aware of the arrears for many months! I am currently going through the financial Ombudsman to try and get redress.
Interestingly, I was looking at the Citizens Advice website and it stated that around 10% of tenancies were in arrears in 2022.
I’m sure this must be quite a common occurrence.
Has anyone been in this position, if so what was the outcome?
Thanks for reading.
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