12:40 PM, 14th February 2014, About 7 years ago 25
I would like some clarification as to who is responsible for dealing with mice in the property please.
The tenant has been in since September and in late January, she discovered mice droppings in her wardrobe. Mice have chewed through the bottom of her wardrobe and gained access. She said that she had chocolate and other foods in her room.
We contacted pest control agents who came to sort it out the next day. However, it involved two visits, two weeks apart and she refused to move back into her room until it was definitely clear. During this time, another tenant offered her his room!!
Her Dad then called to complain to us that we have not done enough and it is the landlord’s responsibility etc… We called the pest control within 1 hour of us being informed,by phone (unfortunately her email to me went to spam and I did not know for 2 days). There was also few days’ delay in getting access in between visits as they were usually out during the day.
I would be grateful for some clarification as to who exactly should be responsible in this situation please.
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