10:16 AM, 16th August 2014, About 9 years ago 8
I am really distressed as my tenants (a lovely lady with a young son) have asked for early release (which I have granted) because she does not feel safe.
The problem is not the flat itself – she loves it. However, the blocks entrance is flimsy. It has been broken into twice in three months. The intercom does not work, although the management agency claim they have fixed it three times recently.
My questions is what steps can I take to ensure the Management Agency replaces the door , as it has break-in damage, a cracked window and is flimsy, and replace the intercom with one that works?
I live in Cyprus and have just returned here after visiting the flat and can see everything the ex-tenant is saying is true.
The Landlord of the flats has employed this Management Agency. My Estate Agent who I let the flat through have asked and asked but to no avail. When I ask they say they have done it but when I check with the Estate Agent it has not been done.
Also, I asked for the hallway to be decorated as it is a mess. They said they did it but on enquiry from the tenant – they had not!
I want to be more than a good landlady and not ask my tenants to live in conditions that I would not live in myself.