Fergus Wilson Panorama documentary – now available on iPlayer22:10 PM, 18th March 2019
About A week ago 99
We have been using a letting agent to fully manage one of our properties for the last 8 years and we pay 10% commission for doing this which includes Landlord insurance.
Around 2 years ago he found us a new tenant and she moved in and everything was fine. A couple of months after she moved in I checked our account statement from him and could not ascertain why we were getting less money than the rent we agreed.
I phoned him and asked why it was less than the rent and his reply was “that as she is a council tenant her money comes in at different times of the month but don’t worry as it will all sort itself out over the coming months” I assumed that he knew what he was doing as he has been a letting agent for many years and before that he was a senior manager at a large estate agents company.
We have recently been checking the rents on another of our properties that we run ourselves and decided to check this one as well. We have found that he was not collecting the correct amount and so she is now over £2500 under what she should have paid. We originally agreed a £50 reduction in rent per month to enable her to take the property.
We are not sure how to resolve this situation. Does anybody know how we stand with recovering the rent, is it the agents fault and do we have any recourse or should the agent/we contact the council.
Any comments would be greatly received
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