Helen Shiels

Registered with Property118.com
Wednesday 29th July 2015

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Total Number of Property118 Comments: 1

Helen Shiels

10:32 AM, 30th July 2015, About 6 years ago

Letting agent hasn't collected enough rent?

Hi Simon

Is the agent part of a large national company or are they a small independent?

As a former letting agent working for a large company previously, what sometimes happens in these cases, because the funds are coming from different sources, the rent comes in at different times, and the company captures the bulk of the rent from one source, but fails to capture the smaller amount. This smaller amount will then sit in the companies ring fenced rent account until the agent request it be chased by their accounts department.
If it is a large company request that your agent do this. If it is a small agency, then the tenant is in breach of contract for not paying agreed rent, but this could be due to the agent not requesting this amount, so why would they volunteer it?
Get back to your agent, clarify the amount that they have requested and get them, to set up a payment plan with the tenant to resolve this issue, and I would be looking for a reduction in agents fees or compensation, or both!

Hope this is resolved for you soon.

Helen... Read More