13:05 PM, 1st April 2014, About 10 years ago 11
Hi there, I am looking for some advice as this is a situation I have never come across before, and not sure how to take this forward.
I am an inventory clerk and I carried out an inventory and check in last week. The landlord paid for a full tenancy clean but at the time of inspection there were a few omissions. The tenants were keen, as was the landlord, to have the cleaners return to rectify all the problems.
The property is managed, so the estate agents arranged with both the cleaners and the tenants a time to go back. When the cleaners arrived, the tenants said it wasn’t convenient and didn’t allow entry.
I am now stuck as to what to do with this report. On one hand, at the time of my inspection there were omissions, however, it was agreed they would go back and rectify and I would state this in my report once it had been done and all parties were happy. The landlady is very concerned that firstly she has paid for a sub-standard clean and feels all the issues need to be rectified, secondly and most importantly, she is very concerned that because the report has omissions, the tenants will leave it in the same condition on check out, which in a lot of ways means the clean that has been done is pointless.
Can I put a note on my report to explain what has happened, and does it even mean anything and could it be enforced? If so, who would be liable for these omissions if the tenants do choose to leave it like this?
It is a tricky situation and every reasonable step has been taken to rectify these issues. It isn’t the landlady, estate agent or cleaners fault this hasn’t been rectified.
Some advice would be really helpful!