11:28 AM, 3rd November 2015, About 7 years ago 5
I have a buy to let in London and the tenant had just left for about two weeks to go abroad to attend a bereavement in December 2006.
During this period we experienced a terrible winter. The burst pipes in the house caused devastating and extensive damaged. The insurance kept delaying and delaying. I became so frustrated and helpless. After some time later they cancelled the premium.
I took the matter to the Ombudsman. During that time every correspondence with the company was removed manually from my computer by an unknown source. I was left with almost nothing to show all the correspondence between us. They wanted receipts to the tenant, though they had all requested information from me.
I never received a penny of the £84,000 estimate they verbally consented to as being in agreement to their own evaluation. They asked for further copies of receipts from me issued to the tenant who at the time after four years I could not find the tenant, stating that the money cannot be release until this is received. I am in the process of doing the repairs.
Is there anything I can do even at this time?