10:57 AM, 10th December 2019, About 2 years ago 6
I’ve been using a letting agent on a fully managed service for over 2 years now. They’ve never been great – considering the service is fully managed I end up doing an awful lot of stuff myself, having to remind them of certificate renewals, dealing with leaks, chasing them to do their inspections etc. Recently my tenants had to vacate and the agency asked if I would like them to advertise the property again – normally I would have taken this as an opportunity to cut off ties with them, but I was going through the height of a very messy divorce and it seemed too much to find my own tenants and go through all the processes that I had never done myself.
Now the problem is that although my agents have found new tenants and they moved in. I chased them multiple times for an updated contract between the agent and myself as they had mentioned in an email that there were updated t’s&c’s. I never received this contract, and they have taken £1428 out of my first rent payment as a letting fee (plus the monthly management fee of £163). My issue is that at no point had they informed me there would be a letting fee. I had no idea I would be paying out that much and had I have known I definitely would have taken back managing the property myself!
Now I don’t know how to get out of this situation – I resent having to pay them so much money when the service they are providing is so poor and they haven’t been transparent with their fees at all. The tenants are already in the house and I would feel awful if they had to leave because of a dispute between myself and agent, I already charge quite low rent considering the property and location because I’m not really into making a huge profit – I just need the mortgage payments to be covered and any miscellaneous things that may need fixing etc.
What I really want to do is let the tenants stay, but get rid of the agency (if the tenants want to stay that is) – I do of course appreciate they have put in a lot of work with finding my tenants and doing all the checks etc. I feel as though the letting fee covers all of that, but imagine I should offer them more money by way of saying “thanks but see ya”. The fact that I don’t even have a contract with them at all means I have no idea on any t’s & c’s with regards to getting rid of them, but also means I have never agreed to any of their t’s & c’s which could work in my favour?
Short of paying a solicitor for advice I’m hoping that these forums will be able to provide some help with wording on my email to them etc.
Many thanks in advance.
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