10:44 AM, 9th January 2023, About 11 months ago 2
Hello, I’ve had BG boiler plumbing and drains homecare contract cover for some 20 years now for a modest portfolio of London properties and the service has been good – things like appointments or 24 hour service so you can book plumbers in the middle of the night (the only spare time I get). I particularly like the effectiveness of their Dyno-Rod drains service and they don’t seem to be too mean on changing an ageing part on the boiler.
However, I am sick and tired of BG cancelling nearly every appointment and rescheduling three weeks later and this is something they do as standard post-Covid.
Engineers themselves tell me BG has gone downhill since being taken over by a VC and they are simply extorting cash and letting service slide. It must be time to move?
Therefore, who else would folk recommend? I’ve got Homeserve and Domestic & General on the radar. Which of these would you rate or not rate. Anyone else?
Finally, I have seen previous posts about building friendships with local plumbers and boiler engineers but I have to say I do like the insurance aspect and the 24 hour service as being in London it’s very hard to find such “local guys” as there are none, so I really to be looking at the big boys / nationals.
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