Has anyone claimed on tenant default insurance?

Hi i have not but have signed up with direct line and they said we are covered providing that the credit checks are done, have been in full time work for at least 6months. And we have given all necessary right to rent paperwork and gas and echr.
Was told if all this is in place should not have issues.
Lets hope I don’t need to.

Many have claimed, few have succeeded!

Tim,
Normally this type of policy is linked to suitable reference credit passing? Was this the case with your policy? Who sold the policy to you, was it an agent? You need to find out why they took your money in the first place, presuming you passed their criteria. Take out a formal complaint with them after exhausting their internal complaints you can complain to FCA. The key is to ensure you comply with their criteria at the start.

I have had Homelet pay out on 2 policies with no issues. (currently paying out for a year, including rent increase).
But Homelet only allow you to sign up via an agent.

I’ve recently had the same problem with CIA insurers. It took months for them to check where absconded tenants had disappeared to and then said that as the tenants were supposedly unemployed that I didn’t have a 50%chance of damage and rent recovery. Surely, that’s what insurance is meant to pay out for!
I could have found out the information CIA solicitors told me almost immediately from the Court if I’d pursued a Section 8.
I intend complaining to the insurance Ombudsman if CIA refuse to honour the cover.
Remember, we have 6 years to take tenants to Court which is what I intend to do if CIA don’t honour my claim.

You mean that the people that sold you the insurance didn’t explain the terms and conditions? Report them to the Financial Ombudsman Service.

I’ve worked in insurance for over 30 years and never seen a successful tenant default insurance or rent guarantee claim.

They get away with it because they pay the solicitors. So it looks like someone has received money. It is the solicitors that receive the “claim payment” not the policyholders.