Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
||means an account required to access and/or use certain areas and features of Our Site;
||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
||Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at email@example.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at firstname.lastname@example.org, or using the contact details below in section 14.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
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- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
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- The analytics service(s) used by Our Site use(s) the following Cookies:
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- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
9:33 AM, 19th January 2017, About 6 years ago
You are now dealing with people that have overspent at Xmas and Easter is coming up fast.
Ask their kids what mum and dad bought them at Xmas and try not to burst into tears.
Arrears don't affect the issue of a section 21 notice, but dates and complaints of disrepair from a tenant can bar their issue.
If you can issue both, do it.... today!
Section 8 notices deal with breaches of tenancy agreement.
If you can prove to a judge that they qualify for 8weeks/ 2months arrears they should be evicted under a "Mandatory " grounds 8.
The problem is that you have to wait for this to happen, to allow it on your Section 8 notice, by which time they will have found out that not paying bears no pain to themselves.
You have discretionary grounds 10 and 11, it won't be easy to get a possession order, but you should at least get a suspended order, which they will breach.
However, judges also simply look for an excess of 8 weeks/ 2 months arrears to issue on mandatory grounds, it's up to you to fight your corner by proving that they are bankrupting you.
They will tell you their sob story, about their stress etc,
Try passing it onto your mortgage provider and ask them not to dismantle your credit score.
You are in deep poop and you had better get a grip.
You need to get heavy with the paperwork today, not in 8 weeks.
You are already sympathetic to them, listen to this very carefully I hope it sticks....
Google local cleaners jobs available in your area and see how many results you get.
I anticipate it will be a few thousand, it usually is.
That is the total number of people NOT looking for work in your area and your tenants are amongst them.
I may be wrong, but you are paying for this whatever the reason.
Stop sympathising, until they start Working for a living.
Just as another issue, after April 6th you will be taxed and possibly dragged into a higher tax bracket for paying their properties mortgage without any rent coming in, it's called Section 24!
It's fun being a landlord isn't it?
9:54 AM, 19th January 2017, About 6 years ago
John, sorry I forgot to answer your question about the section 21 notice.
If my knowledge of them, which is admittedly flaky, is correct, they now can't be issued until month 10 on a 12 month agreement, but I haven't gone to court for over 7 years with a section 21, because I evict for breaching tenancy agreements, I hold on to paying tenants.
I issue them to startle the tenants into action.
Your tenants will obtain advice from the council to wait for a bailiff to evict them anyway, so you may as well go down the section 8 route, because you are unlikely to be paid.
A baby is on the way isn't it?
You've no chance my friend- get heavy today and issue those letters, followed by notices if possible.
10:00 AM, 19th January 2017, About 6 years ago
Reply to the comment left by "Gary Dully" at "19/01/2017 - 02:33":
I love your style. I always read your comments with glee. I have been a landlord for 20 years but could never be as hardnosed as you, it's just not my nature. However I can get close to it if the rent is paid late. If the rent is only two days late I start texting or telephoning to find out the excuses. Once rent gets behind it is almost impossible for the tenant to make up.
Keep up the comments.
10:01 AM, 19th January 2017, About 6 years ago
Thanks Gary. You're confirming what my gut feelings are telling me anyway. I do need to get them out. Thanks for the good advice. J.
10:11 AM, 19th January 2017, About 6 years ago
I have huge amount of experience of dealing with DSS tenants and many scars to prove it!
You have already been given some very good advice. If it was my tenant and they had missed a month's rent already and they hadn't immediately responded to my questions about what was happening - I would issue the Section 21 immediately (even though it will be another 4 months before it expires) and I would be preparing the Section 8 for when they miss next months'rent too.
Not to pay ANY rent is "having a laugh" in my opinion. Everyone can find £50 or £100 to keep a roof over their heads whilst they sort things out!
DSS tenants can be OK when THEY keep on top of everything and THEY always ensure you get your rents "at all cost" and THEY understand how the system works. It is THEIR responsibility to claim THEIR benefit from the Council to pay your rent.
Your tenants possibly have no experience of the DSS system (and they will be learning at your expense), have not paid you ANY rent this month and have not responded to your request for more information.
If they are not responding to your requests for more information they are almost certainly not responding to the Councils requests either. This means their DSS claim will not go into payment which means you won't see any rent.
And worse than that - the longer their benefit claim does not go into payment the more rent you are going to lose as Councils do not back date benefit claims for tenants who don't provide the information that the Council is requesting.
YOU NEED TO GET ON TOP OF THIS SITUATION NOW. Putting your head in the sand (or trusting what the tenant tells you) is not a financially viable option!
Solution: Issue the Sections 21 NOW .... see if that gets a response from the tenant - if it doesn't get ready to issue the Section 8 next month .... and if you do get a response then insist that the tenant organises a meeting at the Council Offices with you and them ..... and make it clear to them and the Council and anyone else who is listening ... if you don't get your rent every month on time and in full ... they are OUT.
Good luck because I have a feeling you are going to need it!
10:16 AM, 19th January 2017, About 6 years ago
Reply to the comment left by "Gary Dully" at "19/01/2017 - 09:54":
'New' restrictions on S21 are:
1. cannot be issued in first FOUR months of tenancy.
2. Court proceedings must start within 6 months of issue of the notice.
Therefore issue S21 now (or any time that is more than 2 months before the end of the fixed term) seeking possession after the last day of the fixed term.
Issue S8 on mandatory rent arrears grounds as soon as they are 2 months in arrears (i.e. when second payment has not arrived).
I hope they sort things out and you don't have to evict.
I would explain to them that whilst you are sympathetic to their position, you also have to ensure that you don't become bankrupt due to their problems, and that is why you are issuing the notices. Then if they do sort thing out and stay on, they are more-likely not to harbour resentment toward you
10:24 AM, 19th January 2017, About 6 years ago
I am pretty disgusted at the language and tone used by Gary Dully.. I have had LA tenants for some years, always had good relations with local council and tenant, no problems, ever. As with other persons some tenants are good, some are bad, but as with landlords don't tar them or the council with the same brush.
My advice is to get a confirmation letter from your tenant to share information and then personally visit the council. I have always found this work best.
10:56 AM, 19th January 2017, About 6 years ago
10:56 AM, 19th January 2017, About 6 years ago
Reply to the comment left by "Pru Counsell" at "19/01/2017 - 10:24":
10:57 AM, 19th January 2017, About 6 years ago
Reply to the comment left by "Pru Counsell" at "19/01/2017 - 10:24":
I would suggest you don't have enough experience yet, Pru.
Try running several hundred HB tenanted properties and you will soon see patterns emerge that don't present in smaller numbers. Same stories from tenants, same lack of action from LAs, same end point no matter how prissy you are/try to be.
@John, Gary's advice is exactly as mine would be. In fact, you need to be extra hard-nosed as you are not experienced enough to know what areas you can possibly back down a little on. The idea that we're all lovely landlords, providing lovely homes for lovely tenants and a bit of common decency will make the world a lovely place is utter nonsense.
I'll let you into a little secret...tenants do not care about you. Not even the middle-class, high-earning, southern ones. They pay; you provide. If they can't pay, then it's not their fault. Got it?