Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
||means an account required to access and/or use certain areas and features of Our Site;
||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
||Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at firstname.lastname@example.org, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at email@example.com, or using the contact details below in section 14.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
|Name of Cookie
||Used only to collect performance data, with any identifiable data obfuscated
||This cookie is strictly necessary for Cloudflare's security features and cannot be turned off.
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
|Name of Cookie
||First / Third Party
|__utma, __utmb, __utmc, __utmt, __utmz
||Helps to understand how their visitors engage with our website
||Helps to understand how their visitors engage with our website
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
7:42 AM, 18th August 2011, About 12 years ago
actually the above is not correct firstly i have just been dealing with exactly this problem for the last 2 weeks ,firstly every landlord should have already been trained to ensure that they keep these records and also ensure they tell the suppliers who the new tenants are with readings .your deposit documents and inventory will help you do this also.what i have found that the tenants are not doing what they are supposed to do by registering themselves so you do it for them unfortunately these utility companies give you problems with this but as long as you tell them the readings in a timely fashion then your records can be set straight .the tricks used by foreign tenants is they move in and use the supplies without notifying, giving the supply co wrong address which they will get caught because the meters will not marry up when checked . what amazes me is the supply co do not take proof like contract ,passport, and other proof before they supply the other problem i have found is tenants are arriving with £1000 + bills and the only way they are allowed to have utility supplies is to have prepay meters , don't let this happen because you will never be able to replace your meters back to normal i currently have this situation make sure all tenants prove they have no money owing to utility co and don't give them any deposit on leaving if they don't prove they have paid in full as a landlord you have to be more vigilant on these matters now .good luck
12:06 PM, 18th August 2011, About 12 years ago
I agree that landlords need to ensure that bills are registered in the right people names and that they are paid and that if every landlord did this the problem would not exist. However, not all landlords are doing this, hence us reporting the problem which ends up costing us all more in the long run. On that basis I don't follow your first statement. What is it that you are saying is not correct?
12:56 PM, 18th August 2011, About 12 years ago
hi mark i don't believe the consumers are ghosts there are consumers that will take the micky as and when but at the end of the day all the consumers will be caught up with because they need to have gas and electricity, and for one minute do you think these guys are not connected to help themselves when it comes to connections ,further the utilities steal each others customers i have come across this several times also,at the end of the day it will be consumers of the foreign status without labelling that try on these tricks and if they leave the country they are gone the utilities will have to pick up the tab for sure but its down to the utilities to make sure they do ,if they worked with us rather than treat landlords like lepers this can be sorted .the utility co's actually try it on with the landlords now as far as they are concerned the landlord gets put back on as soon as the tenant leaves yet the landlord is not the one contracted its become to easy for them to sell without doing any real work on the customer i just had a call from the ombudsman because i am not allowed to change my meter or go to another supplier .
13:22 PM, 18th August 2011, About 12 years ago
by the way mark you are aware that whenever a person moves on you always get that standard letter to the occupier ever wondered how that happens when the bills are unpaid .2mil consumers not paying cannot equate to 2/3rds of consumers surly 70+mil people even if a 1/3rd was registered =23mil ,2mil not paying is only a fraction never the less why should it be. the reason for the bills becoming an amount of a years use is again because the suppliers have cut back the work they do to find out readings ,the ones that are now self employed are not doing their jobs properly when it comes to reading the meters i know because i worked for legal and trade for a while. lets face it even when you call the utility co's all they want to know if you are paying the bill. i just dont see how its the landlords that can be responsible yet again .
Mark Alexander - Founder of Property118
14:28 PM, 18th August 2011, About 12 years ago
When my tenants move in I take meter readings with them as part of my inventory and I inform the utility companies of their move in date, contact details and the readings as part of the service I offer. I do the same for them when they move out. I don't have any problems as a result.
Some landlords don't do this and they have problems, the utility companies lose money and put their charges up to all other customers to cover this.
17:06 PM, 18th August 2011, About 12 years ago
hi mark i do the exact same thing i suspect most if not all other landlords do the same so they do not have the problem spoken about so where is this 2mil cheats coming from ,the problem is as i have found out is people are being registered to accounts with no fault of their own and ending up as being the ones owing the money and then having to deal with it ,i doubt that this 2mil is correct rather than being a mix up within the utilities systems which they need to sort out and a lot of ground work will be necessary to deal with it .
5:22 AM, 24th August 2011, About 12 years ago
I can well believe this article. I built 4 properties and registered them all upon completion. After receiving initial bills both my tenant & myself stopped receiving bills. Despite calling to find out where they were on several occasions the utility company didn't want to know & always insisted that it was someone else's problem. After 5 years we finally started getting bills but they were for different properties. It took 18 months & hundreds of hours of my time to sort this out despite sending them exact details of which meter relates to which property. In the end they could only charge both of us for 12 months of gas so a bit of a win for both the tenant & myself but quite frankly I would have rather paid the bills from the off. Their incompetence was mind blowing, all they needed to do was send an engineer round to confirm, but they don't have anyone technical any more just a bunch of call centre muppets who refuse to get out from in front of their computer.
7:40 AM, 24th August 2011, About 12 years ago
after getting a bill for over 2,000 for utilities used and like you say hours in fact days and months of dealing with this property it turned out ,one utility company ended up with the account by stealing it ,then returning it to the other one because i caught them, the utility co that had it originally did not deal with it properly so the tenant living there at the time was also as scatty as the day was long and did not care but at the same time the utility co got the account wrong and registered it to someone not even in the property and was across the alley . the new tenant in his wisdom started paying invoices from the co that stole the account in the first place and has been doing so for over 18 months no other bill / invoice has been sent to the property ,but through our records it has turned out which goes back for years was able to decifer the matter the new tenant has a bill for around 600 and now he wants to argue he was unaware. unfortunately it is the tenants and the landlords responsibility to ensure that one or the other lets the supply co know. that is the power handed to the supply co's they do not have to do any work other than look at their records ,the new tenant has used the electricity our readings prove that so he now has to make an arrangement to pay this money over a period of time at least that is what i have advised him to do the co will accept this , in the tenants cause he thought he was paying both utilities to the co he was paying but as you see this was not the case what i dont understand is why the utility co did not let him know that i had notified them ,but you know the utility co's do not take this advice from landlords any more they require this from the tenants that's not to say they wont take what you say and record it for future reference hyper spaced yet the times we live in ,you are guilty prove your innocence ,any body watch house you know the the super doc on tv "every body is a lier". good luck