Failed by the letting agentMake Text Bigger
New to the forum so please bear with me….we have a property managed by a letting agent. The tenant breached contract by having cats. The agent was aware of this as we have some written evidence from them that demonstrates that they were aware. However, now the tenant has left (having given notice) and we have had to go through TDS mediation to right the wrongs of the flea infestation that the cats caused (plus other cat related issues). It transpires that the agent has NOT informed the tenant that they were in breach, when in fact the agent was aware all along. This is now going to adjudication but we have been left high and dry by the agent.
I have written to the agent requesting ALL correspondence between them and the tenant and have so far received nothing. This is a well known high street agent, not a tin pot set up (although I’m starting to think that they actually are).
Does anyone have any similar experiences and /or advice, please?
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