DWP – obliged to helping tenant secure their TA?

DWP – obliged to helping tenant secure their TA?

by Readers Question

Guest Author

13:37 PM, 29th July 2020, About 4 years ago 3

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Where the DWP pays the rent direct to the Landlord, the position is due for review at certain periods. Are they obliged to tell the Landlord the review date? Especially when the Landlord has requested a direct payment.

Are they obliged to send payments direct to tenant if they ask at any time irrespective of the direct payment already established?

Are they obliged to tell you IN ADVANCE that a tenant has requested a direct payment BEFORE they then pay them?

I’m wondering if its worth covering my proverbial by writing to them re-iterating why I want direct payments to continue for all tenants I have as it will simply ensure their tenancy is secured.

With the issue with court possessions not being sorted till mid 2021 I need to make sure that the DWP don’t shaft me by allowing direct payments to the tenant who then don’t pay me. After all it makes no difference to the DWP who they pay but makes it very costly for me if they don’t.


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Mick Roberts

12:21 PM, 30th July 2020, About 4 years ago

Bill Irvine of https://universalcreditadvice.com/ has had loads of these.

I believe I had my first review approx Dec 2019, & approx April 2020, the tenants rent just stopped. No one told us anything.
He went job centres in Covid times, all shut.
He'd lost his journal password, so couldn't solve it that way.
As everyone knows, a Landlord can't email anyone at UC to get things resolved, us with a few houses cannot be expected to ring the hour queuing line.

So we had no rent in & no way to solve, if it wasn't for my other Job Centre contacts who told me review, we'd probably still have no rent in now.

Bill will tell u Yes, they revert rent to tenants just like (not supposed to).

They won't tell us the Landlords ANYTHING. And this Shelter is why we ain't taking UC any more, not the tenants faults, help us Landlords fix the problem & HB UC Landlords will come flooding (well trickling) back.

DWP & Neil Couling shaft us every day, not knowing that it's the tenant who lose out eventually-No HB UC Landlords left.

U hit the nail on the head. What's the worst that can could happen if u pay the Landlord direct? Oh I see, rent gets paid, tenant don't lose home.

Old Mrs Landlord

13:59 PM, 30th July 2020, About 4 years ago

Reply to the comment left by Mick Roberts at 30/07/2020 - 12:21Well Mick, if you with all your HB and UC experience and helpful inside contacts built up over many years have this happening to you, how on earth are we who have only one tenant on benefits expected to cope if we are tempted or, more accurately, bullied into accepting tenants who rely on UC to pay their rent? At least you have a certain amount of leverage because of the number you house within a particular local authority area and you know your way around the system enough to know that in reality there is no way around the system as far as landlords are concerned.

Mick Roberts

17:07 PM, 31st July 2020, About 4 years ago

Reply to the comment left by Old Mrs Landlord at 30/07/2020 - 13:59
That's it, I like to think I know HB inside out & benefit tenants & can solve things.

I know Council HB departments can't solve things with UC when UC stops a HB claim wrongly. It's disgusting, UC WILL ONLY talk to tenant, even if tenant is a fraudster.
UC will set something up to talk to Private Landlords one day, just may take 2 to 4 years to do it, meanwhile thousands more go homeless.
If we've even got Councils who are let's say part of the same tax receiving people, saying UC you are making us have rent arrears. it beggars belief why UC & DWP don't do some joined up thinking & sort it. Cause everyone loses the way it is.

I have no leverage with UC, I still have to complain, shout, humiliate the higher up people, I did have some manager in UC, full access to her for about 4 months, no problems then, she now been moved roles, complaints started again.
It's not rocket science, they'd save a fortune in staff & taxpayers money if they set things up to talk to Landlord. HB learn't this years ago. UC ignoring us. UC paying benefits, but this time they paying the rent benefits & responsible for peoples homes & they really are forgetting that.

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