DWP have more holidays than Tamara Ecclestone and will delete your emails!

DWP have more holidays than Tamara Ecclestone and will delete your emails!

9:16 AM, 14th December 2020, About 10 months ago 17

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Tenants, another reason why you are homeless – DWP have more holidays than Tamara Ecclestone.

More reasons below why Landlords/Letting Agents are refusing Benefits tenants. Shelter, please talk to us. With your help & force & Media on your side, we can change this & thousands less will be homeless. And it’s FREE, CHEAPER! And Landlords, if the DWP never replies to you, here’s why.

You send your complaint to DWP, as we know they don’t reply. You then have to go to ICE Independent Case Examiner. Well, look what they’re sending back now:

Please be advised that if you have not provided your name and full address in your email we are unable to register and respond to your complaint and the email will be deleted. Please also provide your telephone number as this is our preferred method of contact. We will also delete emails that do not relate to the work of the Independent Case Examiner.

Please note that, over the Christmas period, our email inbox will close at midday on 18 December 2020. Any emails sent after this time will not be received or registered until 4 January 2021.

Your email will be DELETED! How nice and welcoming of them, when we’re already 6 months rent in arrears for a usually simple solution if you could only talk to a common-sense human being.

So you sensibly email people, we all know we don’t put our name & full address & telephone number at the top of the email. When you spent all that time writing, preparing that long email, you send it off and you get this back, it’s disconcerting, annoying, makes you feel like giving up. You feel like you’re talking to a robot. Why they just couldn’t say we will file this email, please now reply with name, address, phone number.

It’s all a process to put us off, make us give up, deflated. I’ve done these before, come back in the office next day & you realise you’ve wasted a day when you get this reply.

Now look at them holidays Ooohhh baby, what a dream firm to work for. I don’t know any other normal company on the planet that would give you that many holidays. Ooh sorry, it’s not a company, it’s an organisation paid for by the Taxpayer.

And the thing is tenants & Landlords, because complaints are spiralling and UC rent arrears requests increasing, these delays get even longer. Whereas if they gave us Landlords email access, queries would get resolved, rents would come in, we’d start taking benefit tenants again, & thousands less homeless. It really is that easy. We’ve done it with Housing Benefit over the past 23 years and these simple things work.

Here are some articles on the same:

https://www.landlordzone.co.uk/news/breaking-universal-credit-support-system-for-landlords-is-crumbling-under-covid/

https://www.landlordzone.co.uk/news/landlord-failed-by-chaotic-universal-credit-support-system-says-never-again/



Comments

by Paul Shears

11:03 AM, 14th December 2020, About 10 months ago

Well said Mick.
I am having the very same problems at the moment in other areas such as the Probate Office which has reduced it service starting last year, intends to do so even more, has increased Probate fees by up to 3,800% (!!!!!) and has announced further redundancies.
This collapse is everywhere I look.
As Elon Musk says, Government is the ultimate dysfunctional corporation.

by terry sullivan

11:56 AM, 14th December 2020, About 10 months ago

more redundancies to be welcomed

by Paul Shears

12:21 PM, 14th December 2020, About 10 months ago

Reply to the comment left by terry sullivan at 14/12/2020 - 11:56
The only possible real improvements that I can see are completely unpalatable to the majority of people. Moreover I am not actually sure that there is any improvement possible. But I painfully agree with you. There is absolutely no point in pouring ever more recycled tax money into a corporate system that has a consistent record of failure.

by David Price

13:58 PM, 14th December 2020, About 10 months ago

Nothing will be resolved until the situation affects politicians. How can landlords achieve this?

by Mick Roberts

15:29 PM, 14th December 2020, About 10 months ago

Reply to the comment left by Paul Shears at 14/12/2020 - 11:03Agree totally, Govt gets everything wrong u could ever get wrong.

by Mick Roberts

15:31 PM, 14th December 2020, About 10 months ago

Reply to the comment left by David Price at 14/12/2020 - 13:58
Is it 9 million renters & 2 million Landlords? They will say whatever pleases the voters even though we know, their saying & doing makes the voters/renters worse off.

by Anne Nixon

19:58 PM, 14th December 2020, About 10 months ago

Reply to the comment left by Mick Roberts at 14/12/2020 - 15:31
I've complained to the ICE about my horrible experience with DWP and I've been told there is a backlog of 18months before they will look at it.
I've been called twice by them at ICE wanting to buy me off with a £100 ex gratia payment and I told them where. . . . . sorry, I mean I declined.
I wanted to be listened to and for them to know how it is for us.

by Mick Roberts

7:08 AM, 15th December 2020, About 10 months ago

Reply to the comment left by Anne Nixon at 14/12/2020 - 19:58
Yes ICE is 18 months, PLUS the many months of DWP NOT replying before that, but we still have to do it as we have no choice.
The homeless would reduce massively if someone with common sense in Govt sorted this out & then made ICE reprimand DWP properly.
For u to be offered £100 by ICE is fantastic, that is very rare. Your case must really embarrass the DWP. I have many that make DWP look ridiculous liars, but yours must be a good 'un too.

by Question Everything

9:58 AM, 15th December 2020, About 10 months ago

I can see by the comments above that people are starting to wake up to the controlled demolition of our society and economy.

So much more is coming, but will there be any revolution? I doubt it, not until those with integrity stand and fight. Or those with enough lost will join together. But remember the 6foot rule...... And you will be put into convid isolation of you are naughty. Boris has been put there twice for not being on script.

I'm serious, if you have no idea who Charles Schwab is and the 2030 great reset/4th industrial revolution is, go and research it.

The courts are locking us out of reasonable recourse too, so what recourse remains?

Buy bitcoin, gold and silver. I have been telling people here to buy bitcoin since it was about $6,000, it is now $19,000.

by Mick Roberts

16:43 PM, 15th December 2020, About 10 months ago

Further Developments, I've just rang ICE Independent Case Examiner where u send your complaints when DWP don't answer, & their 0800 4148529 number says
Your call can not be taken at the moment AND u CANNOT leave a message. Charming.
We in the real world still have to house the tenants, some Landlords getting no rent in, & we can't ring anyone in DWP with authority to sort it out before tenant goes homeless.

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