by Mick Roberts
9:16 AM, 14th December 2020, About 3 years ago 17
Tenants, another reason why you are homeless – DWP have more holidays than Tamara Ecclestone.
More reasons below why Landlords/Letting Agents are refusing Benefits tenants. Shelter, please talk to us. With your help & force & Media on your side, we can change this & thousands less will be homeless. And it’s FREE, CHEAPER! And Landlords, if the DWP never replies to you, here’s why.
You send your complaint to DWP, as we know they don’t reply. You then have to go to ICE Independent Case Examiner. Well, look what they’re sending back now:
Please be advised that if you have not provided your name and full address in your email we are unable to register and respond to your complaint and the email will be deleted. Please also provide your telephone number as this is our preferred method of contact. We will also delete emails that do not relate to the work of the Independent Case Examiner.
Please note that, over the Christmas period, our email inbox will close at midday on 18 December 2020. Any emails sent after this time will not be received or registered until 4 January 2021.
Your email will be DELETED! How nice and welcoming of them, when we’re already 6 months rent in arrears for a usually simple solution if you could only talk to a common-sense human being.
So you sensibly email people, we all know we don’t put our name & full address & telephone number at the top of the email. When you spent all that time writing, preparing that long email, you send it off and you get this back, it’s disconcerting, annoying, makes you feel like giving up. You feel like you’re talking to a robot. Why they just couldn’t say we will file this email, please now reply with name, address, phone number.
It’s all a process to put us off, make us give up, deflated. I’ve done these before, come back in the office next day & you realise you’ve wasted a day when you get this reply.
Now look at them holidays Ooohhh baby, what a dream firm to work for. I don’t know any other normal company on the planet that would give you that many holidays. Ooh sorry, it’s not a company, it’s an organisation paid for by the Taxpayer.
And the thing is tenants & Landlords, because complaints are spiralling and UC rent arrears requests increasing, these delays get even longer. Whereas if they gave us Landlords email access, queries would get resolved, rents would come in, we’d start taking benefit tenants again, & thousands less homeless. It really is that easy. We’ve done it with Housing Benefit over the past 23 years and these simple things work.
Here are some articles on the same: