Shelter’s Income and expenditure figures highlighted13:57 PM, 4th February 2019
About 2 weeks ago 35
Dear 118 Readers and Team,
I’ve got an on going issue with a window contractor who overhauled the sash windows on a listed property we rent out, being listed means no UPVC so we upgraded the existing to be as efficient as they could be. Total job came to over £10k.
However, I have an issue with 3 aspects of the job, firstly materials have been invoiced for, but have not been used on the job. I can physically count the items used verses those on the invoice, there is a window that has a broken balance weight and won’t stay open. He has offered to fix this, but will not be responsible for the making good and repainting afterwards, and there are some additional charges for extra items undertaken that are eye watering.
I consider the level of these charges to be unreasonable and not representative of the time taken ie approx. £220 charged for 15mins work to fit 2 weather bars, one rubs the door frame, no sealant behind, no dowels to screw holes.
I will ad that my background is in the building trade, so although sash window joinery is not my area of expertise I have a good grasp of the tasks and processes involved.
So over the last few months the contractor and I have been arguing about the above points but we have failed to reach a satisfactory solution.The amount we’re arguing over here is the final £600.
Today a demand from a debt collector arrives with an eye watering fee added by them for late payment. So really I’m looking for some pointers as to which way to move forward. I was always under the impression that if an account is in dispute it can’t be collected until the dispute is resolved?
The debt collectors have now been advised that the account is in dispute so no further action by them can be undertaken, however they say that their charges incurred still stand to the date they were advised that account is in dispute, is this correct?
Thanks in advance
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