Shelter’s Income and expenditure figures highlighted13:57 PM, 4th February 2019
About 2 weeks ago 35
We paid a £400 holding deposit (half of the full deposit amount) for a room a few days ago. The room is currently still in use and will be in use by the current tenants until the end of the month.
We received a receipt (with no terms and conditions) for the £400 and an email detailing the other payments we will need to make before moving in.
The ONLY thing written about the deposit is the amount paid, amount left to pay and “This deposit is held against damage and unpaid rent. When you move out, if there is no damage and all rent has been paid, it will be refunded in full.”
All our dealings have been with the landlord’s employee.
For personal reasons, we have decided we no longer want to rent this place. We let them know as soon as possible, which was less than 48 hours after the viewing.
The landlord, whose bank account the deposit was transferred to, is apparently on holiday until next week and his employee is saying we will need to wait until his return for a decision about returning our deposit.
He says it is usually non refundable.
At no point was this said this is a non refundable deposit, not verbally or in writing. I would understand losing a portion of the deposit if the room was vacant and they were losing money because of our decision, but they still have 3 full weeks to find other tenants.
Can they really keep our holding deposit money?
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