Data Protection Trauma?

Data Protection Trauma?

11:36 AM, 7th January 2021, About 3 years ago 6

Text Size

Has anyone had any dealings with Birmingham City Council in regard to the use of Registered Providers?

I have been trying to determine with BCC directly of the RP’s they use, how they rate and assess them. A very simple email was sent from me highlighting that while the list is in the public domain, what it does not give is any pertinent detail as to how the Council themselves regard the service they provide to you – in other words, are these companies, good, bad or indifferent.

There is a huge risk for me in providing my properties to such organisations where I have no understanding if they are providing an acceptable level of service to both you AND the end-user (the person from Housing List). Just how do you determine who becomes one of your Registered Providers and how often are they themselves assessed? Do you have a preferred supplier list, in addition to a list of companies you do not use?

I have a number of properties I would gladly hand over to a provider, if I knew that they were fulfilling all their obligations and that there was confidence from the Council that they were also happy with the service being provided, but at the moment there is no detail on which to make such a judgement.

At the end of the day we are talking about housing people – I have properties and it’s in everyone’s benefit to ensure that when a tenant is housed, it is for as long a term as possible, so having a ‘rated’ RP is key to this process from both my and the Council’s perspective.
After a third email to another person (presumably further up the tree) I have just received this response…

You need to quote the specific section of the Data Protection Act which allows you the legal gateway to this information. Your own Data Protection officer should be able to advise you which, if any, section of the Act applies. Unless you can provide a legal gateway under the DPA, we will not be able to release any information to you.
Has anyone done this before, and if so what is the section that applies, please? Talk about making it difficult to help them!!!

Reluctant Landlord

Share This Article



9:40 AM, 8th January 2021, About 3 years ago

Take a look at the 118 report on 28th Dec ref Liverpool Landlord sues City Council over data breach wins and enforcement £100.000
in High Court


19:28 PM, 8th January 2021, About 3 years ago

Reply to the comment left by Citymanlettings at 08/01/2021 - 09:40
Dear Citymanlettings, I started work for BCC this week in the very department that you have tried to contact (I think). I am also a private landlord personally and understand your frustration so I will endeavour to put you in contact with the right person at BCC, watch this space. Regards Wendy

Reluctant Landlord

10:40 AM, 9th January 2021, About 3 years ago

Reply to the comment left by Wendy at 08/01/2021 - 19:28
OMG that would be AMAZING!!! thank you


6:44 AM, 10th January 2021, About 3 years ago

Reply to the comment left by RL at 09/01/2021 - 10:40
Dear Citymanlettings, can you email me on my private email: and get in touch that way so I can further assist without bureaucracy getting in the way. I now may not be 'in post' at Birmingham CC over next few weeks due to being called up to drive London Ambulances urgently this week! Interested to help you and to know what properties you have to offer and get you in touch with the right people in my department. Wendy


12:12 PM, 12th January 2021, About 3 years ago

Reply to the comment left by Wendy at 08/01/2021 - 19:28
Hi Citymanlettings, I am not a BCC this week, please email (as previous message) me with your contact details for my department to get in touch with you. Thanks, Wenndy

Reluctant Landlord

17:17 PM, 12th January 2021, About 3 years ago

Reply to the comment left by Wendy at 12/01/2021 - 12:12
just sent you an email 🙂

Leave Comments

In order to post comments you will need to Sign In or Sign Up for a FREE Membership


Don't have an account? Sign Up

Landlord Tax Planning Book Now