Data Protection Trauma?Make Text Bigger
Has anyone had any dealings with Birmingham City Council in regard to the use of Registered Providers?
I have been trying to determine with BCC directly of the RP’s they use, how they rate and assess them. A very simple email was sent from me highlighting that while the list is in the public domain, what it does not give is any pertinent detail as to how the Council themselves regard the service they provide to you – in other words, are these companies, good, bad or indifferent.
There is a huge risk for me in providing my properties to such organisations where I have no understanding if they are providing an acceptable level of service to both you AND the end-user (the person from Housing List). Just how do you determine who becomes one of your Registered Providers and how often are they themselves assessed? Do you have a preferred supplier list, in addition to a list of companies you do not use?
I have a number of properties I would gladly hand over to a provider, if I knew that they were fulfilling all their obligations and that there was confidence from the Council that they were also happy with the service being provided, but at the moment there is no detail on which to make such a judgement.
At the end of the day we are talking about housing people – I have properties and it’s in everyone’s benefit to ensure that when a tenant is housed, it is for as long a term as possible, so having a ‘rated’ RP is key to this process from both my and the Council’s perspective.
After a third email to another person (presumably further up the tree) I have just received this response…
You need to quote the specific section of the Data Protection Act which allows you the legal gateway to this information. Your own Data Protection officer should be able to advise you which, if any, section of the Act applies. Unless you can provide a legal gateway under the DPA, we will not be able to release any information to you.
Has anyone done this before, and if so what is the section that applies, please? Talk about making it difficult to help them!!!
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