Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Tim Peters
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Sign Up9:47 AM, 4th June 2024, About 4 months ago
Don't waste time trying to catch her in the act, when it happens, record the dates and times... It probably coralates with her taking a bath or shower.
Ask the council WHO they sent round.... It takes a good plumber (not a council worker) to identify the source because it could be something as simple as the silicone round the bath needs replacing.... Nothing to do with the pipes
Never mind looking at HER property.... Get them to look at yours (and video it when it is happening).
Obviously you can't pour water down through your own ceiling and tge owner of the flat above (the council) is legally responsible for any "escape of water" (that's what it's officially called) fromeir property.
Tell them they need to pay to repair your flat.... Then they might be more interested in stopping the peoblem
Southern Boyuk
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Sign Up10:17 AM, 4th June 2024, About 4 months ago
1. Ask the Council for the report from the qualified person who inspected her property, their position in the council or third party. And what was actually inspected and importantly how!!
2 check your insurance policy to see whether your legal cover can help
3 photograph, video document meticulously every event, damage caused cost to repair, accoumulate all costs.
4 If 2 is not a valid option, consult a solicitor to write to the council
5 write to the tenant above notifying her of the issue and copy to the council
6 invite the council to inspect your property & the damage, note the conversation and write a summary of the meeting to them in your words. For them to write back and dispute it, they must’ve done tests.
7 if the tenant above is pouring substances into the waste pipes, these fur up and cause blockages only allowing a certain amount of water to flow, therefore for things like washing Machines there is a backflow of water up this pipe onto the floor and soaking through to you. This can only be identified through having qualified Company come in and do camera inspections. If there’s an issue they can then clear. We had experience of this very issue, with a neighbour at one of our properties and the flat above them.
Exactly the same issue
8 Of course it could be a cracked pipe in the floor, or going through the wall which affects your property below unless there is a camera inspection or items are remote within the property its unlikely that you’ll see them.
9 is there a theme to the floodings, are they always on a particular day or a particular time.
10 On another aspect of water flooding if the kitchen sink waste has issues this is another place to check. Also overflows on toilets, Bathroom or kitchens where Overflows are in use.
Hopefully, some or all of these will be useful
Judith Wordsworth
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Sign Up10:35 AM, 4th June 2024, About 4 months ago
Put in an insurance claim under the buildings insurance policy.
The Council won’t / can’t evict her if they are also the Leaseholder ie the flat is not owned by a 3rd party and privately rented to someone who qualifies for housing benefit.
Are the floors concrete?
Has the silicone round the bath been checked or renewed? Are the taps in the bath seated and sealed properly ? Does this only happen when the shower, if there is one over the bath, is being used? Is the shower curtain long enough to fall inside the bath?
What is the condition of the bathroom flooring? Ask these questions
Steve Riley-Snelling
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Sign Up11:07 AM, 4th June 2024, About 4 months ago
The only thing you know for certain is that the water is coming from the flat or the communal area outside your flat. So, the council is the freeholder and, in my book, they are responsible. I don't think it matters whether the cause is property or the tenant, it is clearly not yours. So I would make a liability claim on the council. I would send them a detailed letter before action, listing all the incidents and dates, listing all the contacts you and your tenants have had with the council and listing your losses to date. State that this is a letter before action and give them 28 days to pay you for your losses, else you will sue them for this amount.
Suing them will cost you very little and you can do it all on https://www.moneyclaim.gov.uk.
The fee is modest and you get this back if you win. I recently sued South Wales Police when they smashed down the door of my flat, trying to get to a loopy tenant of mine. They said I should pay the cost, I sued them and they settled out of court.
If nothing else, the council might take you seriously and fix the root cause of the problem.
Jim K
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Sign Up12:47 PM, 4th June 2024, About 4 months ago
Reply to the comment left by Steve Riley-Snelling at 04/06/2024 - 11:07Steve.
Local.Police did siimilar to an HMO.
Broke every door, separate ASTs 'looking' for a single tenant on a 'health issue'.
I would like to understand exactly how you went about it as I thought MCOL is not available for these cases.
markyboy
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Sign Up12:54 PM, 4th June 2024, About 4 months ago
I've had 2x issues with water flowing thro ceilings, and these are simply my experiences, and I accept may not be helpful to you, but I wanted to share,
1, tenant reported water dripping onto kitchen floor,
When I visited she also reported one of the the kitchen lights didn't work and regularly tripped the RCBO.
Worryingly, Tenant had a knife in a stick-on toothbrush holder next to the shower.
She explained that she discovered that loosening the screw in the centre of the bath waste with the knife quickly drained the bath because it filled with water when she had a long shower!
The kitchen light fitting had been turned into a fish bowl and was full of water!
Resolution,-
Tenant education,
removing the knife from the bathroom,
my electrician changed the light fitting, and
I removed enough hair to stuff a pillow from the bath trap and added a bottle of Mr Muscle for good measure.
The other time there was water dripping randomly from the kitchen ceiling and water occasionally came out of one of the kitchen sockets!
This took a while to find but eventually the cause was traced to a shower curtain usage error, one the tenants was showering with the shower curtain hanging outside the bath!
My electrician was needed for this too to replace a socket.
Steve Riley-Snelling
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Sign Up13:57 PM, 4th June 2024, About 4 months ago
Reply to the comment left by Jim K at 04/06/2024 - 12:47
The Police told me I could not claim or sue them. They would, though, wouldn't they? In my case, the main door to the building was so damaged that they took everything away... the agent thought someone had nicked the door. I only found out when I reported this to the police and they said that an "incident" had occurred. To cut a long story short, they said that because they were acting on a warrant, and that the tenant was "vulnerable", i.e. mental, they were acting within the law and were not liable I argued that that may be the case but that did not give them the right to destroy my door, fail to tell me, and expect me to cough up the best part of £1,000 for an incident that was nothing to do with me. After an exchange of emails and calls, I issued the Letter Before Action. Rather than pay me to cover my losses, they instructed a lawyer in Cardiff who specialised in Police Law. As an aside, at say. £300 per hour, her costs must have been far in excess of the amount I was claiming.
I filled out a statement online and submitted copies of my bills. I was asked if I would agree to mediation. It always pays to say yes, as this saves court time and looks good should it end up in court. In my experience, arbitration often results in a slightly lower settlement, but far better to get that than have to attend a court hearing, or worse, suck it up and get nowt.
The Police were also asked if they would agree to arbitration, but rather than respond, they offered me £250. I told them that was derisory and I would see them in court. They upped their offer to £750 and I accepted. I was living in Spain at the time and the costs of travelling and accommodation in Wales would have been far in excess of £250.
I have also sued two tenants for rent arrears and got every penny back, and I threatened to sue a council for failing to carry out repairs. The Letter Before Action got that sorted within a week.
I hope this is helpful.
K Anon
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Sign Up7:51 AM, 5th June 2024, About 4 months ago
My experience with this almost identical issue just a few weeks ago was that insurance was not worth the paper it's written on.
It's an entirely "you can't be serious" scenario.
Don't start to think it's like car insurance, i.e you get rear ended, not your fault, you claim, car repaired at the other person's expense as it's their fault and you get on with your life. No. Not at all.
We initiated claim and got forms after council tenant water damaged our ground floor flat, twice.
They get slippery over liability i.e tenant above didn't knowingly flood your flat so it's technically not their fault. In every event you'll have to pay excess, £450 for us.
You can't claim that back in the claim as it wasn't intentional damage so you're the one claiming and out of pocket in every scenario.
So damage in the property to fix and excess to pay. People living above oblivious to it.
Long story short we just paid and got it fixed ourselves as cost was less than excess.
Council were sympathetic but bound by the insurance.
Darren Peters
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Sign Up22:10 PM, 5th June 2024, About 4 months ago
Thanks all.
To fill in some of the blanks, the latest plumber/gas engineer from the council's approved contractor stated nothing wrong upstairs but that the flooring didn't extend under the bath so any water pools down there. This despite them, sealing everything up' a few times ago. Also told me that he bathroom floor was ruined and her hallway was going the same way with water damage. He suspects she is angling for another flat.
We're now waiting for the council to confirm the problem is resolved before the insurance claim/work can start.
The difficulty is there is no technical problem it's an anti-social behaviour problem. The anti-social behaviour isn't going away. I don't want to be stuck where the work can't start until the ASB is stopped (years if ever!). If we proceed without insurance go-ahead they will say we should have waited for it but they won't give a deadline.
Ie should we get 2 quotes, do the work, & send the bill to the council together with a letter before action? The repair is likely to be wrecked again so keep repairing and invoicing council? Or something else?
Thanks again
K Anon
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Sign Up11:49 AM, 6th June 2024, About 4 months ago
Reply to the comment left by Darren Peters at 05/06/2024 - 22:10"Ie should we get 2 quotes, do the work, & send the bill to the council together with a letter before action? The repair is likely to be wrecked again so keep repairing and invoicing council? Or something else?"
I think that's your call. I hate to hear of the situation, we have to deal with it too so I get it but nobody can tell you what is best. Ensure dialogue with council
Good Luck whatever you do.