Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
||means an account required to access and/or use certain areas and features of Our Site;
||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
||Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at email@example.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at firstname.lastname@example.org, or using the contact details below in section 14.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
|Name of Cookie
||Used only to collect performance data, with any identifiable data obfuscated
||This cookie is strictly necessary for Cloudflare's security features and cannot be turned off.
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
|Name of Cookie
||First / Third Party
|__utma, __utmb, __utmc, __utmt, __utmz
||Helps to understand how their visitors engage with our website
||Helps to understand how their visitors engage with our website
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
9:24 AM, 16th May 2016, About 7 years ago
Can I ask what type of agreement you signed and is it in the tenant's name or the actual landlord?
Steve From Leicester
11:06 AM, 16th May 2016, About 7 years ago
In legal terms you're probably classed as a paying guest rather than a tenant. because you don't have exclusive possession of the property. This is the case even if you've signed a tenancy agreement.
You certainly have no legal obligation to the landlord because your arrangements have been made without his or her involvement. Its also highly unlikely that you have any legal obligation to the tenant, especially if the arrangements have been made without the landlord's consent.
Its one of the very rare occasions where I'd be tempted to just pack your bags and go.
11:22 AM, 16th May 2016, About 7 years ago
If this is a casual arrangement and the landlord has not given his permission to sublet (most don't), I would make a log of everything that you are not happy with and in the meantime start looking for new accommodation. Once you have found somewhere just leave. I doubt very much that she will follow up on anything especially if you sight harassment and invasion of privacy as a reason for leaving.
12:21 PM, 16th May 2016, About 7 years ago
Just go, nothing will happen. In the very unlikely event that she took court action to try to recover some money from you for rent left unpaid, you have plenty of counter claims.
19:45 PM, 16th May 2016, About 7 years ago
Run for it, before she does something really bad, it's only a matter of time.
21:29 PM, 16th May 2016, About 7 years ago
Reply to the comment left by "Neil Patterson" at "16/05/2016 - 09:24":
The agreement is in the tenant's name but refers to her as the landlord. I have recently converted my old wireless tablet into a cctv camera, which alerts me when there is movement in the room. Today when I was alerted, I checked and saw my flatmate sleeping in my bed and watching my TV. The room has a lock, which I use everytime I leave the flat. However, she has a spare key because the room use to be hers at one stage. I'm in a difficult situation as she suffers from bipolar disorder, and when I have raised an issue before, she has locked herself in her room for weeks, rarely eating and not even showering. However, I feel violated and not sure what my rights are. Here is my contract:
Contract for the rental of Bedroom and Flat share
This contract is made on the 02 -03-2016, between **TENANT** (hereafter Landlord) and **MYSELF**(hereafter Tenant). Landlord hereby agrees to rent to Tenant the property Bedroom located at **ADDRESS**, under the following terms:
This agreement is beginning on 14/03/2016 and ending on 14/09/2016. It shall be converted automatically to a month-to-month lease upon expiration of the tenancy term unless either party notifies the other in writing at least 30 days prior to the tenancy expiration, that the party does not wish the tenancy to continue.
• Tenant shall pay Landlord **MONTHLY RENT AMOUNT** on the 14th day of each month for the rent of that month. Payment shall be made in the form of Cash, Personal guaranteed cheque or online payment transfer.
• If the rent payment is not received by Landlord by the end of the day for each month. Tenant shall pay a £40 late fee for rent more than 7days late.
• If Tenant’s personal cheque is returned or dishonoured, Tenant shall pay £20 for servicing of Bad Cheque plus any applicable late fees and all future payment will be made by money order or cash.
• Tenant shall pay a security deposit of £400.00 prior of moving into the property and Landlord shall hold deposit in trust during the tenancy term. Interest shall not accrue on the deposit while it is in the Landlord’s trust. No more than 14days following Tenant’s vacating of the property, the Landlord shall return the deposit less any charges for damages or cleaning of the property.
• No persons other than Tenant shall occupy the property for more than 5 consecutive days without the Landlord’s written permission. Additional rent may be charged for such occupancy.
• Tenant hereby acknowledges receipt of the property in good condition. Tenant agrees to leave the property in the same condition in which it was received or pay the Landlord’s costs of restoring the property to that condition.
• No pets or smoking is permitted in the property.
Tenants Name, signature and date:
**Signed by me**
Landlord’s name signature and date:
**Signed by tenant**
21:34 PM, 16th May 2016, About 7 years ago
Reply to the comment left by "Jamie Moodie" at "16/05/2016 - 19:45":
She already has. I have installed CCTV using a free app on my tablet. I caught her sleeping in my bed and watching TV. She has a spare key for my room as it used to be her room for a while before I moved in!
17:24 PM, 17th May 2016, About 7 years ago
Reply to the comment left by " " at "16/05/2016 - 21:29":
Paul and Steve are correct, you are a licensee (a lodger) not a tenant, even if you have signed an agreement designed for a tenant letting a complete self contained property.
The person you're living with IS your landlord if you are paying rent to her for a room, and she in turn is the tenant of HER landlord, the person who owns the house or flat, (who could in turn be a tenant under a long lease to yet another landlord, and so on...).
As a licencee, as opposed to a tenant, you don't "own" your room, you simply have the use of it (in law, a tenant is deemed to own the property they're renting until the agreement ends), which gives your landlord the right to enter the room. However, this DOESN'T waive your rights to your privacy, your right to the use of the room (known as "quiet enjoyment") nor the ownership of your personal possessions!!
If you think of how hotel rooms are entered by hotel staff, this is exactly how a lodger landlord should enter a lodger's room - at an agreed time, for an agreed purpose (which can be to just inspect) but respecting your privacy and possessions at all times.
However, your landlord isn't doing this - she's behaving unreasonably. It's more common for it to be the other way around - but it's the same situation - although you're in a fixed term on your agreement, you could not reasonably be expected to put up with this. The most that could happen is your landlord takes out a claim in the small claims court against you for rent for the remainder of the fixed term, but it sounds like you've got plenty of evidence to prove her unreasonable behaviour, so she's unlikely to be successful.
However, as someone else suggested, if she doesn't have permission to rent the room, she probably wouldn't want to risk rocking the boat, especially if she's claiming council tax discount or any other benefits and hasn't told HMRC (which she must do if the rent you pay is above the Rent a Room Scheme threshold...)
17:35 PM, 17th May 2016, About 7 years ago
This person has sublet the accommodation to you and taken a deposit from you which must be registered. As such, as soon as you made a rent payment and were given a key, you have exclusive legal right to that part of the property. Your Landlord has no right of entry without giving you 24hrs notice. To enter otherwise is illegal and is harassment. Eating your food is plain theft and could be reported to the police. As you only have to return the property to the Landlord in the same condition, there is nothing in the agreement to say you can’t change the lock. Personally with the evidence you have that she has breached her rights and limitations as a Landlord, I would report her to your local Housing Standards Officer, so her conducted is noted and then I would leave.
17:56 PM, 17th May 2016, About 7 years ago
Reply to the comment left by "Graham Chilvers" at "17/05/2016 - 17:35":
It is only mandatory to protect deposits where there's a full tenancy under an AST or an assured tenancy https://www.gov.uk/tenancy-deposit-protection/overview, although deposits taken for other kinds of tenancy agreements and licences CAN be protected in one of the schemes, but it's voluntary.
I was in a hurry when I initially responded to the post, and missed the comment that was added afterwards about the lock on the room door which COULD turn it into a contractual tenancy, but NOT an AST, IF the landlord told the lodger she didn't have a key and wouldn't be entering the room unless the lodger invited her in.