10:15 AM, 5th December 2014, About 7 years ago 5
We are using a letting agent to rent out our property. The tenants have been in for around a year and we pay for full management of the property which suits us. However the tenants are not happy with the letting agency – they have specifically asked to deal with ourselves as they have been accused by the letting agent of not paying their rent when they have, no apology when it turned out letting agent was wrong, they are fed up with the agents poor communication and generally report being treated badly by the letting agent.
So we are now paying for full management, but are actually doing it ourselves. And now the tenants are threatening to move if we can’t ditch the letting agent. So ultimately we face either paying £700 to get out of the contract or losing our tenants who we want to keep. Do I have any grounds to end the contract with the letting agent when they can’t keep the tenants happy? We are bending over backwards to be decent landlords – refunded rent etc while work was being done on the property, but I’m mad it’s the letting agency who are going to screw things up! Especially when we pay them 15% to now do nothing as the tenants are refusing to deal with them!
Ideally I would chose to keep the letting agent if they were doing their job as I don’t want the hassle of managing the property myself but now we’re faced with no rent coming in if we keep them. What are my options?
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