16:46 PM, 21st January 2020, About 3 years ago 4
I have a few properties full managed with previous agreements agreed and signed for each property. I sign a new agreement laying out management and other fees with them for every new AST even on the same properties, and have been doing this for years.
However, since tenant fee ban, they have increased their management monthly fee by some percent, simply after sending email and letters informing me.
There is no new tenant or AST, I’m still within the same period and agreements I have signed with them and I can’t find any clause they can increase their management fee within our agreement either. I find it shocking they can increase their fees unilaterally like this.
Am I right to ask them to roll back to their previously agreed fee level and refund for anything they overcharged me?