10:56 AM, 13th June 2015, About 7 years ago 14
I have a tenant of 9 years (3 years in the current property). The property is up for sale via auction as a tenanted property (which probably doesn’t help the situation).
Anyway, 5 days prior to the auction the boiler had an ignition fault. I received a text at 07:30 from my tenant saying no hot water.
I went around 08:30 to check, couldn’t resolve so called out heating engineer who visited the same day. He advised me that the boiler is knackered and my options are:-
1) new boiler
2) he could try to replace the parts to get it working but he advises bills could build up
3) go to the manufacturer who have an all inclusive fix it rate of £275 (incl labour, parts, 30 day warranty).
I have gone for option 3 and booked then in for Monday 15th June.
So here is the advise question.
The friendly loyal tenant has suddenly turned and shown her true colours not saying she cannot be lawfully expected to stay in a house without hot water and I should pay for her to stay in a hotel. Furthermore I should provide a brand new boiler as the engineer said the current one is broken.
I have advised her that I have acted swiftly and the heating engineer on Monday is from the manufacturer and have asked her to be reasonable.
She has spurted out she is not happy, a friend of hers who is a plumber says the boiler needs replacing, she is disabled so I cannot leave her without hot water, its unlawful and unfair and she’ll book a hotel and send me the bill.
From my knowledge law states reasonable efforts to repair by the landlord?
My current view is that I have acted promptly and will look to fix the boiler on Monday and before sale.
If the auction sale on 17th June is not successful then the following day I will serve notice after seeing her suddenly change in co-operation after 9 years. I went down the auction route to try an honour her as a good tenant. Now I feel I should have just evicted and got more for my sale.
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