Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
||means an account required to access and/or use certain areas and features of Our Site;
||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
||Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at email@example.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at firstname.lastname@example.org, or using the contact details below in section 14.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
|Name of Cookie
||Used only to collect performance data, with any identifiable data obfuscated
||This cookie is strictly necessary for Cloudflare's security features and cannot be turned off.
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
|Name of Cookie
||First / Third Party
|__utma, __utmb, __utmc, __utmt, __utmz
||Helps to understand how their visitors engage with our website
||Helps to understand how their visitors engage with our website
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
Mark Alexander - Founder of Property118
11:07 AM, 12th September 2013, About 10 years ago
I recommend you talk to a solicitor immediately with a view to making a claim against your letting agent for professional negligence.
The success or failure of your claim will be very much based on the evidence provided, i.e. the quality of the professional inventory now vs the inventory when your letting agent contracted with you.
If you didn't have professional inventories you may well be best advised to chalk up this unfortunate state of affairs as a a 'learning experience'.
Is your letting agent a member of any professional bodies? If so, a complaint to them is fully justifiable.
You may also wish to consider leaving a review on the All Agents website >>> http://www.allagents.co.uk/
12:26 PM, 12th September 2013, About 10 years ago
I am really sorry to read abou your issues.
Firstly, for the time being stop emailing or telephoning the agency. If you MUST contact them do so by email. Emails are acceptable in court and admissable evidence. Phone conversations, unless recorded with both parties being aware, cannot be used as reliable supporting evidence. So all future contact, do so in writing.
Now, I am more than happy to provide you with some independent advice. However, before I can offer you a suggested way forward can you confirm the following:-
Do you still have a copy of the management contract you signed with the Agency - I am referring to the contract between you and them.
Of course I am assuming you signed one, alot of agencies are very lapse in this department. So if you don't have one or do not remember signing one, do you have hte original brochure or any correspondence from them in writing?
Do you have copies of all the signed trnancy agreements. Right back to the start, with the very first tenants up to the very last tenant.
Do you have copies of the inspection reports? Were there any? What level of management did you have?
Who supplied the inventory? Do you have copies of all the inventories?
When the property was refusrbished, were you there to oversee the works? Do you have receipts still for any of the work carried out?
If you can give me that info first & I realise it is alot then I'll tell you what you need next
Mark Alexander - Founder of Property118
12:46 PM, 12th September 2013, About 10 years ago
Reply to the comment left by "lauren field" at "12/09/2013 - 12:26":
How do you propose Mark would get this information to you even if he has it?
We don't know anything about you other than the fact that you leave very helpful comment here.
Are you a professional adviser? If so I recommend you to check this out >>> http://www.property118.com/business-sponsorship/
14:08 PM, 12th September 2013, About 10 years ago
Yes point taken, I've written quickly as I have been reading the comments on here to pass a little time whilst waiting for a client, so perhaps not made myself very clear but before I even see any documents (assuming Mark would even want my help and want me to take a look) it does depend on what documentation he actually has so I was asking him what he has first and for him to get it together ion front of him before I can ask/suggest anything further.
Secondly, yes I WILL complete my profile as soon as that will tell you a little bit about me & website links etc.
but very quickly, I have worked within the residential lettings industry for over 20 years. I am a landord and have ran, mnanaged and set up many successful lettings agency's including my own. I then progressed into specialising cold starts & trouble shooting for both large independent and coporate companies. I learnt the industry inside out. Throughout this time, it the early stages, I made some very costly mistakes, After which, I then specialised in scrutinising and resolving tenancy agreement clauses and issues for both landlords and tenants alike to prevent others suffering like I did.
Over the years my career within the industry changed course and progressed more in into the legal side and not only have I have assisted many landlords and tenants in court, I have assisted many landlords and tenants resolve their issues by avoiding court. i am also regularly instructed by letting agents to overview their practices and ensure they are fully compliant and help them understand their obligatons regarding due diligence. i work closely with industry specialised barristers and more recently I have vowed to try and assist the more vulnerable & independent landlords hence my joining this particular forum as to be honest I don't get alot of free time, but when I do I want to ensure independent landlords gain a full understanding of what is required from them so that they won't fall foul of the law.
In general, I specialise in landlord and tenant problems and adivse/act accordingly as instructed/required. I review all letting documents and advise on how landlords own documents can be misinterpreted etc if they have been done incorrectly and of course how they can be put right.
I also deal with the unusual and awkward situations some landlords find themselves faced with.
I can also reference check, provide rent guarantee & supply all documentation needed for the life of the tenancy for independent landlords and offer various packages.
I hope that makes sense, as i am writing this whllst sat waiting for my next client, drinking a hot chocolate in a drafty hotel reception whilst dreaming of a sunny beach, who incidently from what it sounds like has a letting agency from hell.
But yes, apologies for not doing my profile sooner. And please feel free to ignore my advice/suggestions but any adive/suggestions I give are done with the best possible intentions and with the 'original posters' best interests in mind.
I am not always availabel but will always try to help where I can if needed
14:10 PM, 12th September 2013, About 10 years ago
By the way i have a crappy kepyboard that doesn't seem to be able to keep up with my fingers or type the letters i the order i am pressing the keys this afternoon lol so i apologise for typos !!!
Honestly, I am just typing to fast really
14:43 PM, 12th September 2013, About 10 years ago
Reply to the comment left by "lauren field" at "12/09/2013 - 14:08":
I would be very grateful for any constructive feedback on the guide linked below.
PS - cheque is in the post to the address on your business sponsor profile LOL
19:05 PM, 12th September 2013, About 10 years ago
Unfortunately it is a tort (a loss or harm) caused by the tenant. As such you need to sue the tenant. The only way it could be on the letting agents would be if they allowed it, which they of course wouldn't (would they).
As for the misinformation to the standard of the property then rather than a solicitor which is costly, takes a number of months and will require a higher standard evidence. I would see if they are registered with the TPO for rentals then they can give compensation at their discretion and they see to take a subjective judgement rather an evidence basis that the court requires
21:42 PM, 12th September 2013, About 10 years ago
Reply to the comment left by "Paul Baldry" at "12/09/2013 - 19:05":
Whilst this is primarily a claim against the tenant, it is also possible to sue the agent for not providing the service they agreed and consequential loss. Proving the loss was directly attributable to the agents failure to adhere to the contract may be difficult but it is certainly a possibility.
I won a similar case in 2010 against an agent.
21:58 PM, 12th September 2013, About 10 years ago
Reply to the comment left by "Dave Reaney" at "12/09/2013 - 21:42":
By way of example
in my case, LHA tenants were granted a tenancy without my agreement without proper references and without guarantor (mates of the agent).
Therefore I convinced the court that it was pointless me suing the tenant due to LHA status (that deals with mitigating the loss) and that as the agent had not acquired a guarantor, as is standard industry practice for LHA tenants, I had suffered a loss that I would not have suffered if they had done what they should.
1:43 AM, 13th September 2013, About 10 years ago
Reply to the comment left by "Adam Alexander" at "12/09/2013 - 14:43":
Will take a look