Bad management by my letting agent

I urgently need some advise

Due to living outside the country I have put all my faith in a letting agent.

I rent out a property in the North East which has now been empty for over 12 months.

I have contacted the agents to enquire as to why they had failed to find tenants but naively accepted their excuses and reasons because the property is in a quite area. (they had previously let the property on 12 month contracts.)

In the hope of finding a tenant I have asked a new larger agent to advertise the property. To my shock they contacted me after inspecting the property to inform me that it was in a very poor & unsafe condition with carpets missing, kitchen units broken, large nails in most of the walls and the oven was missing. The property was refurbished 3 years ago and all this work has now been destroyed by the last tenant.

I immediately contacted the original agent who made no apology and continued to tell me that they believe the property was in an OK condition.

Am I entitled to expect compensation from the original agents for poor management service and allowing the tenant to leave the property in very poor condition and taking with them fixed items such as the oven? Especially when they told me the property was in good condition.

The original agents are now not replying to my calls or emails as I attempt to seek answers.

What should I do next if they continue to ignore my calls?

Thanks in advance for any advice offered. 

Regards

Mark Walker