Shelter’s Trustpilot rating is low. Their own accounts raise harder questions
Author: Mark Alexander
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Author: Mark Alexander
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Author: Mark Alexander
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Author: Mark Alexander
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Author: Mark Alexander
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Author: Mark Alexander
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Author: Mark Alexander
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Author: Mark Alexander
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Author: Mark Alexander
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Author: Mark Alexander
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Registered with Property118.com
17th January 2011
Total Posts
1,418
Total Comments
12,212
Bio
UK landlord since 1989.
Founder of Property118.com - the mission statement of which is “to facilitate the sharing of best practice among UK landlords and associated professionals”
I live in Portugal, but I am very much British with a UK property rental and development business.
Happy to be interviewed on your Podcast, your YouTube channel and other online events.
I don’t offer mentoring or training as I am semi-retired and enjoying a fantastic work/life balance, but I do comment, frequently publish articles and answer questions posted here on Property118.
Reply to comment left by [email protected] at 22/04/2026 - 17:58
Reply to the comment left by Martin Cameron at 17:58 We(Property118) has an excellent working relationship with them. The only complaints we ever get is that some of their articles are “scaremongering”, but they have sold a huge number of...
Read More →Reply to comment left by Ch at 22/04/2026 - 13:46
It sounds like you entered into an assisted sale type of arrangement. Did your Agent have contractual rights to list the property for £150,000? If not, you should complain to their Ombudsman. If they are not a member of an...
Read More →Reply to comment left by Ryan Stevens at 22/04/2026 - 11:53
Reply to the comment left by Ryan Stevens at 22/04/2026 - 11:53Nope, definitely not in this case. I know the person who wrote this and he's not in that line of business. He's just a landlord like you and me...
Read More →21st April 2026, 3 days ago
That's a superb list of pros and cons and I really look forward to reading the comments from other Property118 members. In my experience, the actual total cost of securing vacant possession and selling the property for maximum value, after...
Read More →Reply to comment left by Lou Valdini at 18/04/2026 - 23:46
Reply to the comment left by NewYorkie at 23:46 That’s true, and the important think to mention in the negotiations is that viability has to work for all parties. The only other realistic option, which you are reluctant to do,...
Read More →Reply to comment left by Simon Gear at 17/04/2026 - 10:04
Reply to the comment left by Cider Drinker at 17/04/2026 - 10:04Sounds like a great plan, so long as is doesn’t come to fruition too quickly 😂
Read More →Reply to comment left by Hugh Baily at 16/04/2026 - 18:37
Reply to the comment left by Hugh Baily at 16/04/2026 - 18:37I think you may be focusing on the presence of debt rather than the efficiency of the capital. Owning property outright can feel safe, but if that equity isn’t...
Read More →13th April 2026, 2 weeks ago
John, There are some good points made above, particularly around misrepresentation, but it is worth separating legal principle from how these situations actually play out in practice. A jump in service charge from £1,400 to £5,000 is clearly material. On...
Read More →Reply to comment left by Ryan Stevens at 13/04/2026 - 17:16
Reply to the comment left by Ryan Stevens at 13/04/2026 - 17:16That's one for our Editors. I suspect it's because the article was posted under "Readers Questions" and asked a variety of questions at the end. Grammatically, I agree that...
Read More →Reply to comment left by William Harford at 13/04/2026 - 16:43
Reply to the comment left by William Harford at 13/04/2026 - 16:43Hi William When we first 'partnered' with LettingSupermarket.com, we assisted them to promote their initial crowdfunding campaigns - see https://www.property118.com/lettingsupermarket-com-independently-valued-3-5-million/
Read More →Reply to comment left by William Harford at 13/04/2026 - 16:27
Reply to the comment left by William Harford at 13/04/2026 - 16:27I am seriously impressed, and thank you also for the 5-star rating you left for us on TrustPilot https://www.trustpilot.com/review/www.property118.com I'm also "blown away"!
Read More →Reply to comment left by Mark Alexander at 13/04/2026 - 15:57
Reply to the comment left by Mark Alexander - Founder of Property118 at 13/04/2026 - 15:57Sorry, another one to add to that list is Open Banking and associated automations. Without everything in one piece of software landlords will soon lose...
Read More →Reply to comment left by William Harford at 13/04/2026 - 15:27
Reply to the comment left by William Harford at 15:27 I think MTD and integration with Quickbooks and Xero are vital if you don't want to clash with the advice of landlords' accountants. Get that bit right and I think...
Read More →Reply to comment left by William Harford at 13/04/2026 - 14:54
Reply to the comment left by William Harford at 13/04/2026 - 14:54Hi William If yours can do all the things that all the others do well then you, in turn, deserve to do well. Honestly, do you think you've achieved...
Read More →13th April 2026, 2 weeks ago
Have you looked at Alphaletz, Lendlord, Landlord Vision and Landlord Studio? How does yours compare to what they do?
Read More →13th April 2026, 2 weeks ago
Hi William Landlord Software is a tough market at the moment, especially with so many landlords being in what I've dubbed as "analysis paralysis" due to all the changes we are facing. What competitor analysis have you done? Also, what...
Read More →Reply to comment left by Karl Wilson at 10/04/2026 - 16:16
Thank you for the comment, it’s a fair question to raise. What makes this survey significant is not just the headline number, but the context behind it. The results are based on 2,380 completed responses covering over 23,000 rental properties,...
Read More →10th April 2026, 2 weeks ago
Where are those of you that sold investing your sale proceeds, and what rate of return are you getting? I’m getting 8% to 10% per annum fixed on two year bonds and I’m interested to learn whether anyone is getting...
Read More →10th April 2026, 2 weeks ago
Every single day, we help landlords consider all of the options for scenarios just like this one. There's only so much anybody can get from answers on a forum. A 30-minute initial discussion with a Property118 consultant will be enough...
Read More →Reply to comment left by Dee Gidda at 07/04/2026 - 19:53
Is there any way you could possibly help us to achieve that?
Read More →Showing 20 of 12,212 comments