What do you think of HMRC’s invitations?

by Readers Question

9:05 AM, 12th July 2017
About A year ago

What do you think of HMRC’s invitations?

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What do you think of HMRC’s invitations?

I assume I’m not the only Property118 reader who receives emailed offers of ‘help’ in the form of invitations to webinars from HMRC.

And I guess I’m not the only one to be irritated at being addressed as “Dear customer”, as if I have a choice. If I had a choice I might choose to take my business elsewhere!

And am I the only one to feel rather patronised that HMRC believes I need its help?

So far I’ve not taken up the invitation to attend a webinar, but I’d be interested to hear what anyone who has sat in on them thought of them.

I wonder too whether the questions in the ‘onscreen text box’ [sic] were dominated by people asking about the punitive Section 24 tax changes? They should have been!

Steve



Comments

Sam Addison

12:07 PM, 12th July 2017
About A year ago

i also receive these invitations and have not taken part in any. having run a company for 16 years I am reasonably familiar with sick pay, employee benefits, national Insurance and all the other topics they want to discuss. If I need to educate myself on a particular topic then an internet search will bring me more than enough information.
I can't help thinking that, rather than a webinar which you have to attend at a specific time, it would be better if they did a short lecture/course online for each topic couched in terms understandable by general public.

Kathy Evans

18:48 PM, 12th July 2017
About A year ago

I don't attend them as I am partially deaf and so they are basically inaccessible - I need things written down. Also they are always in the middle of the working day when I need to ... work!

Rob Crawford

12:40 PM, 17th July 2017
About A year ago

If HMRC are trying to clarify their tax policies via webinars I don't have an issue with that. There is a demographic out there that appreciate this sort of communication. I agree, I don't consider myself a customer, I'm a tax payer!
I can't remember if HMRC has an "unsubscribe button", probably not as each webinar will be on a different subject. I'm not a great webinar type of guy and would suspect more questions than answers would result as they would be very general and not specific to me!


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