9:20 AM, 25th January 2012, About 12 years ago 2
Last issue we looked at how a 21st Century Letting Agent utilises new technologies and techniques to maximise the chance of securing a good long term tenant and minimise the periods of voids in the a portfolio.
In this we will look at how 21st Century Agent can- and should- provide a service that keeps both the tenant and the landlord happy with neither of them considering a move away because of the day to day management by the agent.
By applying these actions and principles both the tenant and the landlord should be confident of the level of support and service the agency will be offering them, this not only means they will stay with the agency but also spread the word about the quality of service given to them.
But this is really about landlords and what a “21st Century Agent“ gives them by way of absolute confidence and this can only be achieved by complete transparency in the dealings of the agent with the landlord, tenants and suppliers. In the next issue I propose to show you what every agency should be providing to its clientele to ensure this.