14:49 PM, 26th June 2019, About 2 years ago 5
A well known London letting agent found us a tenant, but subcontracted the referencing to a Referencing Agency. The reference report recommended that we accept the tenant and was a glowing report.
After 6 months she stopped paying the rent, but the agent failed to inform us and we only discovered this when our Bank informed us we were in the red. We then did our own research on the tenant and found that she was evicted from her last flat, was out of work when she moved in and paid the first 6 months rent from savings, she had been several months in arrears with her previous landlord (the report said she had only been late by one day on one occasion). In summary the report was contrived and include untruths.
To our amazement the Property Ombudsman concluded that the letting agent was not at fault as they only went by what the Reference Report said.
We have now managed to evict the tenant who has left with no forwarding address, so we can’t progress enforcement so she has no CCJ in-spite of being a serial offender. The rental debt is over £15,000.
Surely the letting agent must be responsible and I would appreciate your views on this.
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