Tenant satisfaction increases to 84%

There has been an increase in the proportion of private renters satisfied with their housing according to data published by the Government.

The figures, which form part of the English Housing Survey, show that in 2018/19, 84% of private tenants were satisfied with their accommodation, up one percentage point from the year before. This compares to 81% in the social rented sector.

The data further reveals that 73% of private renters were satisfied with the way their landlords carried out repairs and maintenance. This compared to 67% of social renters.

Ben Beadle, Chief Executive of the National Residential Landlords Association, said:

“It is good news that private renters are increasingly satisfied with their housing and is a testament to landlords and the improvements in standards that we have seen in the sector.

“Whilst challenges clearly remain, this dispels the myth perpetrated by some, that tenants are generally unhappy with their housing.”

The data can be accessed in the tables available at: https://www.gov.uk/government/statistical-data-sets/attitudes-and-satisfaction.

Spreadsheet FA5401 deals with satisfaction with accommodation. It finds that 84.2% of private renters are satisfied with their accommodation compared to 80.9% who said the same about their accommodation. In 2017/18 the proportion of PRS tenants who said they were satisfied with their accommodation was 82.9%.

Spreadsheet FA5423 (S816) deals with satisfaction with the way landlords carry out repairs and maintenance. In 2018/19, 73.1% of PRS tenants said they were satisfied with the way their landlords carried out repairs and maintenance, compared to 67.3% of social renters who said the same.  In 2017/18 this figure for PRS tenants was 73.4%.