Tenant satisfaction increases to 84%

Tenant satisfaction increases to 84%

10:43 AM, 10th July 2020, About 3 years ago 6

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There has been an increase in the proportion of private renters satisfied with their housing according to data published by the Government.

The figures, which form part of the English Housing Survey, show that in 2018/19, 84% of private tenants were satisfied with their accommodation, up one percentage point from the year before. This compares to 81% in the social rented sector.

The data further reveals that 73% of private renters were satisfied with the way their landlords carried out repairs and maintenance. This compared to 67% of social renters.

Ben Beadle, Chief Executive of the National Residential Landlords Association, said:

“It is good news that private renters are increasingly satisfied with their housing and is a testament to landlords and the improvements in standards that we have seen in the sector.

“Whilst challenges clearly remain, this dispels the myth perpetrated by some, that tenants are generally unhappy with their housing.”

The data can be accessed in the tables available at: https://www.gov.uk/government/statistical-data-sets/attitudes-and-satisfaction.

Spreadsheet FA5401 deals with satisfaction with accommodation. It finds that 84.2% of private renters are satisfied with their accommodation compared to 80.9% who said the same about their accommodation. In 2017/18 the proportion of PRS tenants who said they were satisfied with their accommodation was 82.9%.

Spreadsheet FA5423 (S816) deals with satisfaction with the way landlords carry out repairs and maintenance. In 2018/19, 73.1% of PRS tenants said they were satisfied with the way their landlords carried out repairs and maintenance, compared to 67.3% of social renters who said the same.  In 2017/18 this figure for PRS tenants was 73.4%.

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Monty Bodkin

12:57 PM, 10th July 2020, About 3 years ago

The figures above don't include those who are neither satisfied nor dissatisfied.

Only 8.7% of private renters were dissatisfied with their accommodation compared with 13% of social renters who were dissatisfied.

Or to put it another way 91.3% of private renters are OK with their accommodation but only 86.9% of social renters are.

Monty Bodkin

13:05 PM, 10th July 2020, About 3 years ago

Interestingly, the amount of private renters dissatisfied with their accommodation fell from the previous year whereas the number of social renters had increased dissatisfaction.

steve p

13:06 PM, 10th July 2020, About 3 years ago

Its a shame it does not breakdown why those people are dissatisfied. I suspect there could be a large proportion that have put dissatisfied because they think rent is too high (Even if that is the price for the area). Or people with Champagne taste but beer money..

Basically doesnt really tell us anything.

Monty Bodkin

13:11 PM, 10th July 2020, About 3 years ago

Reply to the comment left by steve p at 10/07/2020 - 13:06
It tells us private landlords are doing a better job of it than social landlords.
It also disproves some of the lies spread by the anti landlord industry.

Whiteskifreak Surrey

14:52 PM, 10th July 2020, About 3 years ago

Reply to the comment left by Monty Bodkin at 10/07/2020 - 13:11
Absolutely. Maybe the way private landlord reacted to the pandemic and helped tenants was also a factor. We immediately lowered rent for 20%. And it was highly appreciated.
The problem is how to get the anti landlord brigade to note the quoted figures and publish them. Not many tenants read governmental stats.
But I cannot imagine Shelter and Guardian are going to publish it.

17:04 PM, 10th July 2020, About 3 years ago

Reply to the comment left by Whiteskifreak Surrey at 10/07/2020 - 14:52
20% fair play, I have key workers 15% and other tenants 10%,couldn't go to far as my student let's in Manchester will. Ost likely be voids in September.

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