Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.property118.com
(“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
||means an account required to access and/or use certain areas and features of Our Site;
||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
||Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at firstname.lastname@example.org, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at email@example.com, or using the contact details below in section 14.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
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||Used only to collect performance data, with any identifiable data obfuscated
||This cookie is strictly necessary for Cloudflare's security features and cannot be turned off.
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
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||First / Third Party
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||Helps to understand how their visitors engage with our website
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- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
17:39 PM, 20th February 2023, About a month ago
Reply to the comment left by David at 20/02/2023 - 17:20
Are you really sure that you can ask them to pay for damages they have caused? And how do you do this without falling foul of the law?
19:21 PM, 20th February 2023, About a month ago
Similar situation. Tenant moved into an immaculate flat; didn't take him long to make it filthy. Mind you he's been there 7 years, so can live in a pigsty if he likes.
22:03 PM, 20th February 2023, About a month ago
The refurb cost is baked in now. You could leave well alone for a bit longer then get rid before s21 is removed. Your repair obligation are restricted to s11, gutters exterior structure etc unless your tenancy goes further.
You can argue malicious waste in
the event of an improvement notice.
Or s21 now. You would be amazed what your can clean with bleach and stsrdrops
9:29 AM, 21st February 2023, About a month ago
So they're paying on time every time?
There's a saying in English that you don't upset the apple cart.
Right now, they're paying in full on time. How they live isn't currently affecting you. If the property is already dirty and damaged, what will you gain by upsetting the apple cart? Not much. Either way it needs a full renovation when they leave. So you gain nothing by upsetting the relationship.
What risks do you take on if you leave them peacefully? The place gets even more messy. What risk do you take if you try (and fail) to make them tidy? (And yes, you will definitely fail). Well it could get worse. They could stop paying altogether and deliberately trash the place. This could force you into months (or over a year) of legal battling while you absolutely HOPE the court rules in your favour. You may get back something far worse than you have right now and be ten grand down in legal costs and lost rent!
I say don't upset the apple cart. Just let sleeping dogs lie. As long as they're a paying customer they legally have the right to quiet enjoyment of the property. How a court would rule on this is murky to me. I haven't looked it up. But if they get annoyed they may stop paying and trash the place. Just let them be I say
12:55 PM, 21st February 2023, About 4 weeks ago
Reply to the comment left by Beaver at 20/02/2023 - 17:39
Of course you can ask them to pay for damage they have caused. What do you think the deposit is for.
Paying for damage is compensation for a loss. Its not a fee and isn't a prohibited payment under the Tenant Fees Act.
13:03 PM, 21st February 2023, About 4 weeks ago
Reply to the comment left by David at 21/02/2023 - 12:55
chances of getting anything out of the deposit are low. £16000 of damage, unpaid rent, £1015 deposit and we got £265. Disgusting.
Needless to say we won't be bothering again. It's a clear message, just increase the rent. Deposit is just another risk to the business we don't need.
14:01 PM, 21st February 2023, About 4 weeks ago
Reply to the comment left by David at 21/02/2023 - 12:55
So my point is, how do you go about doing it in order that you can be sure that neither Shelter, the Council, nor anybody else with a dislike for landlords and an axe to grind can claim that it is a prohibited payment under the Tenant Fees act.
14:56 PM, 22nd February 2023, About 4 weeks ago
Reply to the comment left by K Anon at 21/02/2023 - 13:03
If the damage/losses are high then the deposit will never cover it on its own and you'd have to work out whether its worth suing the tenant for the larger sum.
My experience has been that if you have good evidence of the condition at the start and end of the tenancy and you present realistic calculations of your losses, you're more likely to be successful. Having said that, there are definitely issues around claiming for cosmetic damage or for items that were in better condition than the depreciation formula allows and these things work against the landlord.
17:53 PM, 22nd February 2023, About 4 weeks ago
I am far more concerned for my personal liberty. I wonder about my ability to defend myself far more now than ever before,
So the rent is paid like clockwork and I don't see how improvement notices would work.
At what point do I become responsible for people's lives?
At what point do I get fined?
At what point do I go to prison?
And if it is clearly not my fault that someone harmed themselves, how much money and years off my lifespan would it cost me to defend myself against organisations with very deep pockets?
As examples ...
Removing batteries from legally required safety devices.
Breaking a 13amp plug top to leave exposed wiring (not a device I provided or knew anything about until I was round one day and spotted it).
Between inspections, failing to inform a LL of something wrong/broken. The broken fence (how?) leaving nails sticking up, the disconnected guttering, the blocked drain, cold tap loose on the bath that had twisted the flexible connection ... 2 minutes - me and my tap spanner alone in the bathroom for goodness sake.
Unable to put the bins out on a Tuesday, piles of festering rubbish everywhere containing correspondence about the rubbish (and had I used an improvement notice, probably these too).
Dog faeces covering the garden where the children play and not a single Jeremy Corbyn in sight to clean up.
Packing flammable stuff around things that must not have flammable things packed around them. e.g. Boiler, gas fire.
Inability to wrestle with the complex engineering that is a perfectly adequate shower screen and curtain leading to rotten bath panel, rotten floor, damp ceilings and light fittings in downstairs rooms.
Putting a mattress directly on the floor causing unpleasant mould between it and the carpet. We all know what breathing in mould spores does.
Running an inappropriate extension lead, (shut in the hinge of a closed window else too draughty and damaged) to the garage as a permanent fixture for lighting and other things. It doesn;t matter what I say, the second my back is turned ...
Turning the conservatory into a child's bedroom and plugging in many fan heaters to fight the night time cold. Fan heaters buried in bedclothes, clothing, toys ...
Putting candles behind curtains in support of something or other.
Never cleaning a cooker or hob or picking up dropped food leading to vermin.
Buying secondhand furnishings that are not fire resistant.
Drying clothes inside causing damp
Flying ants. One tenant called me in an emotional state to say they 'can't live like this' and that the problem needed to be fixed right now, by me, or the LA will be contacted. Get a pest controller in ... I shouldn't have laughed, just caused the partner to call me and be quite unpleasant. They were gone next day (the ants) as the prophet in me predicted. But that wasn't enough. The tenant now knew there were ants and demanded I make it better.
So I spend my time making sure I have documentation to defend myself, how many hours a week is it before HMRC recognise it as a business? They have no idea,
Look, I'm the last one to declare I'm 'normal' (whatever that is) and we haven't washed up since yesterday. But I promised to do it before Mrs Hamish gets home and if I don't I'm toast.
Is it my responsibility to mother 'differently compenent' people?
The tenant should be free to enjoy the property, free from continuous observation and judgement. Free of any attempt to define 'normal'. But the tenant should not be free of 'acceptable behaviour', a term presumably defined by the person with the biggest lawyer.
The LL should be able to sleep at night knowing that Little Johnny's parents won't let him swing from the light pendant, break the rose, expose the wires, poke something in and die.
In some cases landlording should be renamed Parents for Tenants or Mental health Services or Social Services. Even parents need sleep from time to time, Mental Health Services are strained and Social Services can't 'mother' all that need it 24/7 and I have my own children.
18:14 PM, 22nd February 2023, About 4 weeks ago
Reply to the comment left by Hamish McBloggs at 22/02/2023 - 17:53
So, yes. That's my experience as well. Recent experience - three pin socket ripped out of the wall...no idea how (the socket, not the plug). Light fitting securely fitted but now ripped off the wall...wires exposed.
And washbasin smashed.... "...no, no little Johnny, don't hit the washbasin with the hammer...."
Actually, little Johnny [name changed here to protect the not-so-innocent] isn't so little now. But he still smashes stuff. And when I received the inspection report recently I went (1) that electrical socket has been damaged through carelessness but it's a safety issue so fix it (2) that light fitting has been damaged through carelessness, but it's a safety issue, so fix it (3) that smashed washbasin isn't a safety issue even though the person doing the inspection put it in the section saying 'recommended repairs'. So I said, if they want the washbasin replaced then the rent needs to go up.
So how do others go about sending a tenant an invoice for a smashed wash basin without falling foul of the rules? Or do they think that a smashed washbasin is 'fair wear and tear'?